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Helpdesk Administrator

4 months ago

London, United Kingdom Skanska Full time

**General information**
**City/town**:
London
**Job field**:
Other Operations
**External closing date**:
Friday, June 30, 2023
**Type of contract**:
Permanent
**ID**:
2713
**Description and requirements**
Our Building Services team are looking for a Helpdesk Administrator to join the team at one of our projects at St Bart’s Hospital in London.
The purpose of the role will be to provide operational administrative support to contracts manager and on site team, as well as contributing to the effective and efficient operations of the helpdesk
Skanska, one of the world’s largest development and construction companies, dates back 135 years and had a 2021 revenue of around £12.5 billion. We have 3,300 experts in the UK alone, could joining us be your next career move?
You’ll:

- To support the Estates Management in the provision of maintenance Services with day to day activities at Bart’s & the Royal London Hospitals, this should include but not be limited to
- Ensure that defined administrative functions of the department are carried out in a timely efficient manner.
- Maintain record keeping systems for the department, some of which will be computerised.
- Open and distribute all incoming mail.
- To answer all telephone calls regarding maintenance, income generation, Energy etc. and relay information to the relevant Estates Officer/site manager.
- Assist the Estates Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures.
- General day to day administrative duties
- To own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management. This will include the following:

- Updating of the system with information from sub-contractors
- Updating of the system with information from operational staff members.
- To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required
- To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager.

We’re looking for:

- Good basic knowledge of computers and software
- Performing in a busy and demanding Office Environment
- Previous customer experience, able to provide a professional and supportive Customer Service
- Maintain accurate data records

**Equal opportunities**
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.**Flexible working*
We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.**Reasonable adjustments*

**Job Type**: Permanent