Continuous Improvement Coach

2 months ago

Cardiff, United Kingdom Rivus Group Full time

Rivus is the UK’s biggest end-to-end commercial vehicle fleet management business. Our mission? To be the only fleet partner our customers will ever need.

This is an exciting opportunity for a **Continuous Improvement Coach** to join our team.

As a **Continuous Improvement (CI) Coach**, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for coaching and embedding lean tools and methodologies to create a CI culture in Rivus Group. The CI coach is a crucial member of Rivus group and requires excellent communication skills with people at all levels and someone that thrives on problem solving and attention to detail.

The CI coach will have a passion for lean tools and techniques, and experience in coaching lean methodologies.

And when you join us, you’re supported in developing your own career too, surrounded by a team of passionate people driven to keep customers moving.

**Role & Responsibilities**
- Leading the four principles of CI deployment (Customer Focussed Dialogue, Meeting Customer and Business Challenges, Team Based Problem Solving and underpinning with a strategy of reinforcement and strengthening capabilities, setting iterative Target Condition improvements and long-term sustainment across Rivus.
- Working with front line operatives and middle managers to overcome barriers to sustainable change, promote problem solving and drive ability to ‘self-re-energise’.
- Supporting the Rivus managers to track in year and annualised financial benefits attributed to CI, while proving uplift in customer service KPI’s and increase in people engagement
- Delivering improved business performance & customer experience through effective change initiatives, performance dialogues and visual management.
- Supporting operations to identify, prioritise and deliver a change pipeline that enables increased revenue, reductions in cost, reduced cycle times, quicker time to market and a step change in the level of engagement and motivation of our people
- Supporting to bring the CI principles and tools across all aspects of the business as we continue to put our customers at the heart of what we do
- Delivering operational excellence through effective development and management of standardised repeatable and reliable process development
- Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
- Run process mapping projects and workshops and drive process improvements
- Train, coach and support the business to embed Continuous improvement ways of working that is a sustainable and repeatable BAU behaviour. Facilitating scoping, mobilisation, wave deployment/ sustain to Bronze accreditation and beyond
- The CI Coach will also contribute and be part of larger projects run by a Project Manager and will work hand-in-hand with Business Analysts where necessary, especially when delivering the process element of new services and solutions.

**Skills & Experience**
- Lean Six Sigma Green Belt or equivalent qualification (is desirable but not essential).
- Proven business improvement experience from a similar role, including process mapping and lean coaching - Essential
- Excellent understanding of business improvement concepts and tools including Six Sigma, Lean, value stream mapping
- Ability to set-up, facilitate and lead improvement/process-mapping sessions with a range of business stakeholders
- Proficient in the use of Microsoft Office, including Project, Word, Excel, Outlook, and PowerPoint as well as process mapping tools and environments such as Visio, ARIS, and SPARX, and knowledge of BPMN standards
- Solid coaching skills - providing direction, monitoring improvements, motivating staff and building a positive working environment
- Ability to adapt to a fast-moving business and keep pace with latest thinking and new Infrastructure and helpdesk/monitoring technologies
- Strong customer focus - able to meet the demands of internal and external customers
- Excellent communication skills - providing verbal and written communication that is outstanding to both direct reports and senior management as well as other stakeholders
- Flexible and adaptable - capable of changing direction where required and showing flexibility to meet new demands
- Can make decisions that are well informed and timely
- Creative thinking - able to look at alternatives and consider new ways of thinking to problem solve
- Project Management basics(is desirable but not essential)
- Excellent planning & organisational skills
- Stakeholder analysis & management skills
- Business case writing experience
- Experience in the Automotive Service Industry (is desirable but not essential).
- Previous experience in working in a mid/large corporate organization

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£40,000.00 per year

**Benefits**:

- Company car
-

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