Policy Services Administrator

2 months ago


Sheffield, United Kingdom Westfield Health Full time

**Job title**:Policy Administrator

**Location**: Sheffield

**Opportunity**: Full Time Vacancy

**Salary**:£20,830

**Closing date**: 28/04/2023

**About the role**

The role of Policy Administrator is central to providing our customers with a caring and proactive support service. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Policy Administrator supports our mission by managing and resolving customer queries and offering excellent customer service.

The Policy Administrator will work within the Connect Team to provide Health Cash Plans to customers to cover the cost of essential healthcare, as well as providing access to valuable health and wellbeing services.

We believe flexibility is key for our employees and encourage a healthy work life balance, you will have the option of hybrid (home/office) working once you have completed training in the office, also with an option to condense your 35-hour working week into 4 days, with a wellbeing day off.

A work laptop will be provided on your first day, you will need a smartphone and reliable internet connection.

**Main Duties and Responsibilities**
- To receive and process payments made to Westfield Health, resolve queries within agreed processes, carry out credit control and company cancellations, and maintain accurate reconciliation of existing policyholders
- To assess and resolve enquiries, requests and complaints, primarily on the telephone, but also by other electronic access channels, to ensure that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required
- To contribute to the achievement of departmental objectives and business results

**Skills and Values**

We are looking for people to join our team who have the right level of experience and skills working in a customer experience environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

**Skills**:

- A positive approach to work and meeting objectives
- Experience of working in a target focussed environment
- Significant experience of dealing with enquiries through a variety of channels
- A team player and develops great working relationships
- Attention to detail and accuracy
- Effective time management and organisation
- Excellent written and communication skills
- Competent user of the Microsoft Office Suitee

**Education and Qualifications**

Required:

- A reasonable standard of education or equivalent qualifications/experience.

**Experience**

Required:

- Experience of working in a target focussed environment
- Sound experience of performing a computer-based task or role in a work environment

**The Westfield Way**

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious _**Investors in People Gold**_ accreditation

Our co-created Values reflect the _‘way we do things around here’_. The Policy Services Administrator will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers -For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

To find out more about what makes up each of our Values, please see our website.

**Benefits**

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our al


  • Policy Administrator

    2 weeks ago


    Sheffield, United Kingdom Westfield Health Full time

    **Job title** - Policy Administrator**Location** - Sheffield/ Hybrid (onsite training in Sheffield to be completed prior to hybrid working)**Opportunity** - Full TimeThe role of Policy Administrator is central to providing our customers with a caring and proactive support service. Westfield Health are dedicated to making a healthy difference to the quality...

  • Policy Administrator

    2 weeks ago


    Sheffield, United Kingdom Westfield Health Full time

    **Job title** - Policy Administrator**Location** - Sheffield/ Hybrid (onsite training in Sheffield to be completed prior to hybrid working)**Opportunity** - Full TimeThe role of Policy Administrator is central to providing our customers with a caring and proactive support service. Westfield Health are dedicated to making a healthy difference to the quality...


  • Sheffield, United Kingdom Transaction Network Services Full time

    **Job Title**: Customer Service Administrator **Location**: Sheffield **Salary**: Competitive **Job type**:Full Time, Permanent. Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications...


  • Sheffield, United Kingdom Transaction Network Services Full time

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview The Customer Service Administrator have a wide responsible for a number of customer administration tasks that are key to the day-to-day operation. Primarily the Customer...


  • Sheffield, United Kingdom Transaction Network Services Full time

    **Job Title**: Customer Service Administrator **Location**: Sheffield **Salary**: Competitive **Job type**:Full Time, Permanent. Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications...

  • Administrator

    2 months ago


    Sheffield, United Kingdom Purple House Psychology Services Full time

    Purple House is an expanding network of Psychological Healthcare clinics based across the UK. This is an exciting opportunity to join our team at the new Sheffield-based clinic. We provide psychological therapy services to children and adults, helping with common mental health difficulties such as depression, anxiety and trauma. We also provide specialist...


  • Sheffield, United Kingdom Leo Alexander Wealth & Financial Management Full time

    **JOB DESCRIPTION** Name TBC Job Title Customer Services Administrator Responsible to Office Manager Responsible for None Start Date TBC MAIN PURPOSE OF JOB Administration duties as part of the team to ensure clients are confident, capable and informed about their investment and financial choices. SPECIFIC RESPONSIBILITIES 1. Administration and...


  • Sheffield, United Kingdom Templegate Full time

    **TEMPLEGATE RECRUITMENT** **Financial Services Specialist Recruiters** **Job Title**: Senior IFA Administrator **Location**: Sheffield **Benefits**: Competitive salary, Pension, Holiday and Parking **Salary**:£25,000 - £28,000 per annum basic (depending on qualifications and experience) **About the Company**: We are searching for an enthusiastic and...


  • Sheffield, United Kingdom TecSec Services Ltd Full time

    **Office Administrator/Marketing** The successful applicant will be working directly with our managing director and our technical director. This position would suit someone from a retail services / personal assistant or marketing background. - 2+ years of General Administration. - 2+ years of Bookkeeping Experience. - 2+ years of Customer Experience. -...


  • Sheffield, United Kingdom Staff 365 Recruitment Services Full time

    Staff365 are looking to recruit an Insurance Administrator for our prestigious client who has been trading since 1964 and have now become one of the region’s largest independent insurance brokers and financial advisors. **Insurance Administrator Benefits**: **Location**: Sheffield S10 **Contact**: Temporary to permanent after 12 weeks **Hourly Rate**:...

  • Service Administrator

    2 weeks ago


    Sheffield, United Kingdom JCT600 Full time

    **Job summary**: As a Service Administrator at our Volkswagen Van Centre in Sheffield, you will provide an efficient and effective administration service to the Service team. You will provide key back-office support to the Service team. Helping to ensure that every customer experiences the very best service from the moment they make contact with the...


  • Sheffield, United Kingdom Claremont Hospital Full time

    Claremont Hospital are looking for a Patient Services Administrator to join the team, working on a permanent part-time contract. **JOB PURPOSE** To provide an comprehensive and efficient service for all service users, including clinicians and patients of the outpatient department facilities, including providing administrative support to outpatient...


  • Sheffield, United Kingdom Claremont Hospital Full time

    Claremont Hospital are looking for a Patient Services Administrator to join the team, working on a permanent part-time contract. **JOB PURPOSE** To provide an comprehensive and efficient service for all service users, including clinicians and patients of the outpatient department facilities, including providing administrative support to outpatient...


  • Sheffield, United Kingdom Claremont Hospital Full time

    Claremont Hospital is looking for a Patient Services Administrator to join the reception team, working on a permanent contract. **JOB PURPOSE** To provide a comprehensive and efficient service for all service users, including clinicians and patients of the outpatient department facilities, including providing administrative support to outpatient...


  • Sheffield, United Kingdom Claremont Hospital Full time

    Claremont Hospital are looking for a Patient Services Administrator to join the Call Centre team, working on a permanent part-time contract. **JOB PURPOSE** To provide an comprehensive and efficient service for all service users, including clinicians and patients of the outpatient department facilities, including providing administrative support to...


  • Sheffield, United Kingdom Succession Wealth Full time

    _**Are you looking to develop your experience in financial services administration with one of the UK’s top advice firms?**_ **Basic salary of £25,000 plus a fantastic range of benefits - full details below.** **Remote or Hybrid from a Succession office** Since our formation in 2009, Succession Wealth has grown to be one of the UK's leading financial...


  • Sheffield, United Kingdom Claremont Hospital Full time

    Claremont Hospital are looking for a Patient Services Administrator to join the reception team, working on a permanent part-time contract. **JOB PURPOSE** To provide a comprehensive and efficient service for all users, including clinicians and patients of the outpatient department facilities, including providing administrative support to outpatient...


  • Sheffield, United Kingdom Sheffield Chamber of Commerce Full time

    **Job title**:Membership & Services Administrator **Salary banding**: £19,000 to £23,000 per annum (based on experience) **Contract type**:Permanent **Hours of work**: 37.5 hours per week - Monday to Friday **Office location**: CUBO Works, 38 Carver Street, Sheffield, S1 4FS **Employee Benefits**: - Flexible working policy - Core hours 10am to 3pm -...

  • Administrator

    2 weeks ago


    Sheffield, United Kingdom NRC Services Full time

    NRC Services are based in Sheffield and have 5 divisions, Building, Painting, Cleaning, Mechanical and Electrical with a supportive administration department. NRC work throughout the UK offering a full turnkey service. As a long-standing, family business we pride ourselves on supporting the development of our employees and ensure they are given the best...


  • Sheffield, United Kingdom Managed Healthcare Services Limited Full time

    **Salary: Depending on Experience** **Hours: 37.5 hours a week, Monday to Friday 8:30-17:00** **Contract: Permanent** **Job Summary** To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to senior management and multidisciplinary clinical teams. The successful applicant will work mainly from...