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Policy Administrator

4 months ago

Sheffield, United Kingdom Westfield Health Full time

**Job title**
- Policy Administrator**Location**
- Sheffield/ Hybrid (onsite training in Sheffield to be completed prior to hybrid working)**Opportunity**
- Full TimeThe role of Policy Administrator is central to providing our customers with a caring and proactive support service. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Policy Administrator supports our mission by managing and resolving customer queries and offering excellent customer service.

The Policy Administrator will work within the Connect Team to provide Health Cash Plans to customers to cover the cost of essential healthcare, as well as providing access to valuable health and wellbeing services.

We believe flexibility is key for our employees and encourage a healthy work life balance, you will have the option of hybrid (home/office) working once you have completed training in the office, also with an option to condense your 35-hour working week into 4 days, with a wellbeing day off.

A work laptop will be provided on your first day, you will need a smartphone and reliable internet connection.

We don’t expect you to have experience in everything on this advert, if something interests you, **we would really like you to apply**

**About the role**

**About you**:
**Experience**
- Experience of working in a target focussed environment
- Significant experience of dealing with enquiries through a variety of channels

**Skills**
- A positive approach to work and meeting objectives
- A team player and develops great working relationships
- Attention to detail and accuracy
- Effective time management and organisation
- Excellent written and communication skills
- Competent user of the Microsoft Office Suite

**The Westfield Way**

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious **_Investors in People Gold _**accreditation

Our co-created Values reflect the _‘way we do things around here’_. The Policy Administrator will be expected to demonstrate these values in all aspects of their role.
- We care
- We’re in it together
- We are explorers
- We own it

To find out more about what makes up each of our Values, please see our website.

**Life at Westfield**

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win

Stay fit and well by accessing your personal **Health Cash Plan and Private Medical Insurance** policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes **onsite gym facilities**, as well as on-demand classes and resources available on our Wellbeing app. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual **bonus scheme** reflects the hard work we all contribute towards. We offer **flexible working arrangements** to balance your home and work life and, important to know for the future, we offer **incremental annual leave and service awards** to our colleagues after 5 years’ service.

To see more of our benefits, please go to our website.

**Are you interested?**

We’re so excited to meet you