Patient Services Administrator

6 months ago


Sheffield, United Kingdom Claremont Hospital Full time

Claremont Hospital are looking for a Patient Services Administrator to join the team, working on a permanent part-time contract.

**JOB PURPOSE**

To provide an comprehensive and efficient service for all service users, including clinicians and patients of the outpatient department facilities, including providing administrative support to outpatient nurses.

**KEY ACCOUNTABILITIES**
- To provide administrative support as necessary to clinicians, including booking and organising clinics in an appropriate manner to meet their needs.
- To register patients on the in-house Patient Administration System (PAS), inputting patient demographics in an accurately and timely fashion to avoid duplication.
- To ensure all bookings made or amended via the NHS Electronic Referral System (ERS aka chose and book) are appropriately booked or amended on the CMH PAS, including ensuring all information is complete and in line with any local or national NHS policies applicable at the time.
- Ensure all administrative tasks associated with new NHS referrals are completed in a timely fashion, including but not limited to order images and making up new patient medical records.
- Ensure that where any information that is required to form part of a referral, including MDS, referral form or data that forms part of any applicable Policies of Low Clinical Value (PLCV)
- Ensure day to day management of the CMH NHS ERS system including resolving Appointment Slot Issues (ASIs), Appointment Booking Issues (ABIs) and other patient problems.
- Esclating as appropriate any CMH NHS ERS issues that occur and ensure that these are resolved in a timely fashion.
- Ensure that all follow-up bookings are made as appropriate whether these are for independent clinicians or inputted into the PAS from booking made by a 3rd party organisation.
- Ensure appropriate checks are undertaken on all outpatient clinics and any issues likely to impact upon the smooth running of the clinic is resolved, including that the MDS is complete, gaps in timings are closed (where possible) and double bookings are resolved. This includes ensuring any 3rd party booked clinics are booked as appropriate.
- Ensure any local or national PLCV policies are adhered to any any requisite actions are followed, including seeking authorisation / approval as appropriate.
- To liaise with Consultants and their secretaries regarding patient queries and urgent messages
- To liaise with Consultants and their secretaries regarding patient queries and urgent messages
- To collect outpatient mail from the post room and ensure it is actioned in a timely manner
- To cancel and rearrange clinics on behalf of the Consultants, re-booking their patients for them
- To complete follow up action after each appointment as indicated on the outcome sheet, for example: make a follow up appointment / discharge back to GP
- To assist in the provision of cover occasioned by sickness, holidays or unplanned absence in the outpatient department
- To work with 3rd parties where there is a shared pathway and support the patient pathway through management of including:

- Onward transfer of patient (particularity STH), following agreed protocols
- Arranging any patient transport or translation services as appropriate
- Facilitating funding requests for specific patient needs (e.g. particular diagnostic requirements)

**PERSON SPECIFICATION**

**Essential**

English Language and Mathematics GCSE or equivalent qualification

Demonstrable ability to process data effectively and accurately

The ability to work in a methodological, systematic way

The eye for attention to detail

Excellent IT literacy

Ability to communicate clearly both verbally and in writing with different disciplines of healthcare staff, including Consultant users

Demonstrable experience of working in a fast paced administration role

Demonstrable excellent communication and interpersonal skills

Ability to priorities and manage own work load

Ability to work independently and under pressure

Evidence of a positive attitude towards customer service and care and an ability to define and demonstrate ‘excellence of customer care’

To be of smart appearance to represent the outpatient department within the hospital and to patients

A team player with a can
- do attitude

**Desirable**

Educated to A Level Standard or equivalent qualification

Evidence of personal development

Experience of working with Microsoft Office

Knowledge of healthcare PAS systems

Experience of working in a healthcare environment

Previous training in customer service

Experience of working in a receptionist role

Experience of interaction with members of the public and Consultants

**Job Types**: Part-time, Permanent
Part-time hours: 22.5 per week

**Salary**: £10.46 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount



  • Sheffield, United Kingdom Claremont Hospital Full time

    Claremont Hospital is looking for a Patient Services Administrator to join the reception team, working on a permanent contract. **JOB PURPOSE** To provide a comprehensive and efficient service for all service users, including clinicians and patients of the outpatient department facilities, including providing administrative support to outpatient...


  • Sheffield, United Kingdom Claremont Hospital Full time

    Claremont Hospital are looking for a Patient Services Administrator to join the team, working on a permanent part-time contract. **JOB PURPOSE** To provide an comprehensive and efficient service for all service users, including clinicians and patients of the outpatient department facilities, including providing administrative support to outpatient...


  • Sheffield, United Kingdom Devonshire Green Medical Centre Full time

    Patient Services Advisors/Administrators at our surgeries work in a very busy and often demanding environment, engaging with a wide variety of patients, answering telephone calls and completing many administrative tasks. They are usually a patients point of first contact with the surgery and must reflect the practices high standard of service in dealing with...

  • Patient Administrator

    5 months ago


    Sheffield, United Kingdom 2Fawcett Recruitment Full time

    The Role: Patient Administrator Location: Sheffield, S10 **Salary**: £22,000-£24,000 Type: Full-time, permanent 2fawcett are recruiting for a Patient Administrator to join our client on a full time, permanent basis. The Role & Responsibilities. **Responsibilities**: - Schedule appointments, maintaining an organised and efficient diary system. -...

  • Patient Administrator

    6 months ago


    Sheffield, United Kingdom Caroline Hill Aesthetic Skin Clinic Limited Full time

    Overview: We are seeking a highly organised and detail-oriented Administrator to join our team. As an Administrator, you will play a crucial role in ensuring the smooth operation of our clinic by assisting the Clinic Manager. This is a full-time position with opportunities for growth and advancement. Duties & Responsibilities: - To assist the Clinic...


  • Sheffield, United Kingdom Claremont Hospital Full time

    Claremont Hospital is looking for a Patient Services Administrator to join the team, working on a permanent part-time contract. **JOB PURPOSE** To provide an comprehensive and efficient service for all service users, including clinicians and patients of the outpatient department facilities, including providing administrative support to outpatient...


  • Sheffield, United Kingdom Spire Healthcare Full time

    Hospital Administrator | Permanent | Part Time - 30 hours per week | Varied Shift Patterns | Sheffield | Competitive Salary Spire Claremont Hospital are recruiting for an experienced administrator to join the team working across departments. This is Part Time on a permanent basis. Weekdays only. Earliest start 7am latest finish 6pm. Shift pattern varied...

  • Patient Administrator

    6 months ago


    Sheffield, United Kingdom Circle Health Group Full time

    **Salary: up to £21,742.50 (depending on level of experience, training and qualification)** **Patient Administrator** **Full Time - Permanent** **The Thornbury Hospital** in Sheffield is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than...


  • Sheffield, United Kingdom Devonshire Green Medical Centre Full time

    Job summary Devonshire Green & Hanover Medical Centre We are looking for a Patient Services Advisor/Administrator to join our friendly, supportive two site practice in Sheffield. The role is 20 hours a week ( Mon, Tues, Wed and Fri). Experience in a Primary Care setting and knowledge ofSystmOne would be a real advantage. We are a forward-thinking...


  • Sheffield, United Kingdom Claremont Hospital Full time

    Ensure all administrative tasks associated with new NHS referrals are completed in a timely fashion, including but not limited to order images and making up new patient medical records Ensure that where any information that is required to form part of a referral, including MDS, referral form or data that forms part of any applicable Policies of Low Clinical...

  • Patient Administrator

    6 months ago


    Sheffield, United Kingdom Circle Health Group Full time

    **Patient Administrator** **The Thornbury Hospital** **Bank shifts** **£10.42 per hour** **The Thornbury Hospital** in Sheffield** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the...

  • Patient Administrator

    6 months ago


    Sheffield, United Kingdom Circle Health Group Full time

    **Patient Administrator - Reception** **The Thornbury Hospital** **37.5 Hours & Permanent** **Salary: £21,742.50 + Benefits (depending on level of experience, training and qualification)** **The Thornbury Hospital** in Sheffield** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals &...

  • Patient Administrator

    6 months ago


    Sheffield, United Kingdom Circle Health Group Full time

    **Patient Administrator - Imaging** **The Thornbury Hospital** **37.5 Hours & Permanent** **£21,752.50 + Benefits (depending on level of experience, training and qualification)** **The Thornbury Hospital** in Sheffield** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics,...

  • Patient Administrator

    6 months ago


    Sheffield, United Kingdom Circle Health Full time

    **Patient Administrator** **The Thornbury Hospital** **Bank shifts** **Salary: £11.88 per hour** **The Thornbury Hospital** in Sheffield** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the...


  • Sheffield, Sheffield, United Kingdom Devonshire Green Medical Centre Full time

    Job SummaryDevonshire Green Medical CentreWe are seeking a highly organized and communicative Patient Services Advisor/Administrator to join our team at Devonshire Green Medical Centre. The ideal candidate will have experience in a Primary Care setting and be proficient in using SystmOne or Emis Web.The successful candidate will work in a busy and demanding...

  • Patient Administrator

    6 months ago


    Sheffield, United Kingdom benchmarkrecruit Full time

    Location: Sheffield- Sector: Business Support- Job type: Permanent- Salary: £26,000- Contact: Rebecca Morris- Contact Phone Number: 07714771600- - The Benefits: 25 days holiday + statutory days, Free Parking on site, Westfield Health, Pension, Team social events- The Hours: Full time, Monday-Friday 40 hours per week 8-4 and 9-5 rotating shift pattern- We...


  • Sheffield, United Kingdom Devonshire Green Medical Centre Full time

    Receptionists at our surgeries are expected to work in a very busy and demanding environment, engaging with a wide variety of patients, answering telephone calls and completing many administrative tasks. They are usually a patients point of first contact with the surgery and must reflect the practices high standard of service in dealing with each patient,...

  • Patient Administrator

    6 months ago


    Sheffield, United Kingdom Circle Health Group Full time

    **Patient Administrator - Front of house** **The Thornbury **Hospital** **37.5 Hours & Permanent** **Salary: £23,166.00 per year** **The Thornbury Hospital** in Sheffield** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other...


  • Sheffield, United Kingdom Circle Health Full time

    **Patient Administration Lead** **The Thornbury Hospital** **37.5 Hours & Permanent** **Salary: Up to £** **29,156** per yea**r** **The Thornbury Hospital** in Sheffield** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other...

  • Patient Administrator

    6 months ago


    Sheffield, United Kingdom Archvale Full time

    **Can you imagine a thriving NHS?** At Carrfield Medical Centre, our mission is to make this future a reality. **Help us make real change** We care about the wellbeing of our clinicians and support teams. You are the backbone of primary care. That’s why we’re creating a work environment where you can thrive, feel fulfilled and avoid burnout. Join us...