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Patient Services Administrator

7 months ago

Sheffield, United Kingdom Claremont Hospital Full time

Ensure all administrative tasks associated with new NHS referrals are completed in a timely fashion, including but not limited to order images and making up new patient medical records Ensure that where any information that is required to form part of a referral, including MDS, referral form or data that forms part of any applicable Policies of Low Clinical Value (PLCV) Ensure day to day management of the CMH NHS ERS system including resolving Appointment Slot Issues (ASIs), Appointment Booking Issues (ABIs) and other patient problems. Esclating as appropriate any CMH NHS ERS issues that occur and ensure that these are resolved in a timely fashion. Ensure that all follow-up bookings are made as appropriate whether these are for independent clinicians or inputted into the PAS from booking made by a 3rd party organisation. Ensure appropriate checks are undertaken on all outpatient clinics and any issues likely to impact upon the smooth running of the clinic is resolved, including that the MDS is complete, gaps in timings are closed (where possible) and double bookings are resolved.

This includes ensuring any 3rd party booked clinics are booked as appropriate. Ensure any local or national PLCV policies are adhered to any any requisite actions are followed, including seeking authorisation / approval as appropriate. To liaise with Consultants and their secretaries regarding patient queries and urgent messages. To liaise with Consultants and their secretaries regarding patient queries and urgent messages.

To collect outpatient mail from the post room and ensure it is actioned in a timely manner. To cancel and rearrange clinics on behalf of the Consultants, re-booking their patients for them. To complete follow up action after each appointment as indicated on the outcome sheet, for example: make a follow up appointment / discharge back to GP. To assist in the provision of cover occasioned by sickness, holidays or unplanned absence in the outpatient department.