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Customer Service Administrator

4 months ago

Sheffield, United Kingdom Transaction Network Services Full time

**Job Title**: Customer Service Administrator

**Location**: Sheffield

**Salary**: Competitive

**Job type**:Full Time, Permanent.

Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.

**The Role**

The Customer Service Administrator have a wide responsible for a number of customer administration tasks that are key to the day-to-day operation.

Primarily the Customer Service Administrator tasks will be centred around customer terminal management that include terminal administration, terminal logistics also dispute management, settlement, reconciliation, and general customer enquirers

**Responsibilities**
- Card Scheme Dispute management, for LINK. Visa, Mastercard, CUP, UPI, Amex, DFS (Diners) and include JCB LINK, Visa and Mastercard Settlement/Reconciliation
- Card scheme settlement
- Terminal (POS, ATM) administration
- Terminal logistic and order fulfilment
- Hot Card requests
- Monitoring customer fees/funds received/sent
- Scheme Gateway Audit and Compliance
- Fee Billing
- Rootstock Purchase Order Administration
- Raising and Managing incident tickets
**Key Skills**
- Able to communicate and provide a professional image
- Be able to provide assistance and deal with customer queries within defined SLA's
- Able to complete tasks within defined SLA's
- Able to follow work instructions to the letter but to also provide or enhance current Work instructions.
- Able to create procedures that would assist the CSC team
- Provide attention to detail for all tasks
- Provide training and assistance within the CSC team
- Able to create and maintain customer reporting and statistics as required
- Provide assistance with the transition of new services within the CSC team.
- Good IT skills, in particular the use of Outlook, Word, Excel, Powerpoint
- Ability to work on own initiative and be self-motivated
Optional Skills
- Knowledge and working experience with Rootstock and / or SalesForce
- Knowledge and working experience with Sharepoint
- Knowledge and working experience with Remedy
- Working to payment terminals and / or the setup of payment terminals
- LINK, Visa, Mastercard transactions dispute management processes (or any other card scheme dispute processes
**Qualifications**
- 5 GCSE or greater
- ITIL Foundation
- Or previous experience in working with LINK Dispute, Visa Chargebacks or Mastercard Representments
**Benefits**
- Competitive salary (Varies depending on experience)
- 25 days Holiday + Bank holidays
- Friendly and supportive team culture
- Optional Private Health insurance
- Cycle to work scheme
- Long Service Awards
- Free Parking
Please click on the **APPLY** button to send your CV and Cover Letter for this role.