Senior Contracts and Service Coordinator

4 weeks ago


Middlesex, United Kingdom Uxbridge Employment Agency Full time

Senior Contracts and Service Coordinator Uxbridge £35,000 A newly created opportunity has become available within an amazing local business. This role will sit within the service side of the company and you will be responsible for a variety of tasks, including overseeing a team of 8 Administrators. Advanced Excel skills is a must, as well as the ability to come in and really hit the ground running with supporting the Service Manager, in order to drive the department forward as the company continues to grow. What’s in it for you? 25 days holiday plus bank 10% employer pension contribution Private healthcare - Excess paid by employer Death in service x 4 Annual salary reviews Annual bonus Slight flexi working - You can do 8.30am to 5pm or 9am to 5.30pm

Role responsibilities:
Manage the teams daily workflow, including training and development

Driving and monitoring the service order process

Review KPI’s for the team and make sure they are achieving the expected levels

Customer liaison - Assessing their needs and then actioning as appropriate

Producing monthly customer reports

Support, train and upskill the team

Preparing quotes

Processing worksheets

Manage stock adjustments

Create contacts for Service Agreement

Always be customer orientated and represent the company at a high standard

Strong customer service background, ideally within a similar role

Good leadership skills

Advanced Excel skills including Vlook ups and Pivot Tables

SAP would be an advantage



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