Service Centre Team Leader

1 week ago

Birmingham, United Kingdom Citron Hygiene Full time

**Role Profile**

Our Service Team Leaders support with the day-to-day management of our site and/or service area. They play an important role in ensuring we deliver a high-quality service and experience to our customers.

Reporting directly into to the Service Manager, the Service Team Leader supports on ensuring the site/service area achieves ‘on time’ service delivery, operational targets and KPI’s, as well as operational efficiencies.

People management and good health and safety practices is an essential part of this role, as well as driving a high-performance team.
- ____________________________________________

**Key Responsibilities**

**Operational **Support**
- To ensure all operational and service delivery requirements for the site/area are fulfilled as per the issued work planner
- To support on all ‘in-flight’ work activity and any re-routing requirements outside of the work planer
- To complete the booking off process where required, debriefs with technicians and accurate reporting of services carried out for each customer
- Use judgment to identify, troubleshoot and resolve day
- to-day technical and operational problems
- To ensure all services and operational tasks are completed consistently and in line with company process and procedure
- To work in collaboration with the company Fleet Administrator and ensure all vehicle related processes are completed for your site/area
- Manage all warehouse stock to the agreed levels to ensure working stock is always available to carry out servicing
**Customer Service & Quality Assurance**
- To visit customer sites and complete our field quality assurance process and checks to drive high performance and increase customer satisfaction
- To deliver excellent customer service through the consistent management of our service offering including installs, repairs and removals
- To help address any customer queries or issues and ensure any operational actions are completed within the agreed SLA
**People Management**
- To manage and support on people related activity for the site or area including employee relations, recruitment, performance, team development and engagement
- Drive high performance through effective check in meetings, performance reviews and development planning
- To ensure all Hygiene Technicians are trained to high standards and have the relevant product knowledge to deliver a great service to our customers
**Health & Safety**
- To ensure all tasks and processes are completed on the appropriate H&S platform or system
- To ensure all team members are managing hazardous waste safely (including all relevant documentation/administration) and any other high-risk activity completed within Operation
- To ensure all site Health & Safety standards, processes and safe systems of work are maintained by all team members
- To ensure Hygiene Technicians complete daily vehicle inspections, maintain safe loads, drive vehicles safely and keep within all prevailing road traffic and transport legislation
- ____________________________________________

**Knowledge and Experience**
- Essential_
- People management experience
- Experience in leading an operational/service delivery team
- Operational and/or logístical background working with KPI’s and targets
- Experience in using different systems and Microsoft software packages
- Desirable _
- Experience in quality management processes
- Experience in working with a varied range of internal and external stakeholders
- Knowledge of the washroom or consumable industry markets
- ____________________________________________

**Skills Required**:

- Self-motivation and confidence
- Excellent communication skills - both written and verbal
- Excellent time management, reporting and analysis skills
- Ability to meet robust operational targets that focus on quality assurance
- Ability to work independently, as well as part of a team
- Good organisational skills with a detailed and structured approach to work
- Full Clean UK Driving Licence
**Citron Hygiene has a wide range of customers across several different sectors including CQC (Care Quality Commissioned) registered service providers, including but not limited to care homes and nursing homes. Sadly, COVID-19 has taken many thousands of lives among older people, those with underlying health conditions and those who need the level of care provided in care homes.**

**The Scientific Advisory Group for Emergencies (SAGE) Social Care Working Group has highlighted that people living in care homes have been particularly impacted by the COVID-19 pandemic, due to a combination of a heightened risk of severe outcomes following COVID-19 infection and the risk of outbreaks in closed settings. Under The Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021, any person entering the premises of a CQC (Care Quality Commissioned) registered service provider will need to be vaccinated unless they are exempt under the regulations

  • Contact Centre Team Leader

    5 days ago

    Birmingham, United Kingdom Katie Bard Full time

    My client based in South Birmingham is a highly successful, progressive and fast growing automotive related client. Due to internal growth and successful acquisitions, an opportunity has arisen for a Customer Service Team Leader managing a team of 15 Customer service advisors. This role is office based working Monday to Friday 830am to 530pm (No evenings or...

  • Team Leader

    3 days ago

    Birmingham, United Kingdom Cordant Contact Centre Full time

    Birmingham - 1 full time - Contact Centre Team Leader;Hours 09:00 to 17:30 - Temp hourly rate - 12.66 GBP - Duration - Till 31/10/22 - Address - 1 Victoria Square, Birmingham, Birmingham B1 1BD Role Overview Key Responsibilities Lead small teams - Motivate, and develop the team and encourage communication. Schedule team work to required timescales and...

  • Call Centre Team Leader

    3 days ago

    Birmingham, United Kingdom Katie Bard Full time

    My client based in South Birmingham is a highly successful, progressive and fast growing business. Due to internal growth and successful acquisitions, an opportunity has arisen for a Customer Service Team Leader managing a team of 15 Customer service advisors. This role is office based working Monday to Friday 830am to 530pm (No evenings or weekends) This...

  • Contact Centre Team Leader

    4 weeks ago

    Birmingham, United Kingdom Coburg Banks Limited Full time

    Are you a highly organised and resilient individual, a strong communicator able to build effective working relationships across a large business and provide leadership within a contact centre function? We're working with one of the UK's largest and foremost law firms to help them recruit a Team Leader for the Client Experience contact centre in...

  • Contact Centre Team Leader

    4 weeks ago

    Birmingham, United Kingdom CV-Library Full time

    Are you a highly organised and resilient individual, a strong communicator able to build effective working relationships across a large business and provide leadership within a contact centre function? We're working with one of the UK's largest and foremost law firms to help them recruit a Team Leader for the Client Experience contact centre in...

  • Contact Centre Team Leader

    3 weeks ago

    Birmingham, United Kingdom Coburg Banks Full time

    Are you a highly organised and resilient individual, a strong communicator able to build effective working relationships across a large business and provide leadership within a contact centre function?We're working with one of the UK's largest and foremost law firms to help them recruit a Team Leader for the Client Experience contact centre in...

  • Service Centre Team Leader- Birmingham New Street

    6 days ago

    Birmingham, United Kingdom DB Arriva Full time

    **Salary is £21,803pa based on a 37 hour week.** We are looking for a professional, enthusiastic and dedicated person to work within the Service Centre at Birmingham as a Team Leader. As a Service Centre Team Leader you will be responsible for ensuring orders are correctly packed and loaded onto the trains at the right time. You will also be responsible...

  • Contact Centre Team Leader

    5 days ago

    Birmingham, United Kingdom RWR Recruitment Full time

    **Contact Centre - Team Leader** **Birmingham** **£25,000 - £28,000 (depending on experience)** **37.5 Hours per week : Monday-Sunday (Rota between 8am-8pm)** **Are you looking for a new challenge?** **Are you confident to lead a team of agents within a fast paced environment?** You have previous experience of working within a contact centre dealing with...

  • Contact Centre Team Leader

    5 days ago

    Birmingham, United Kingdom RWR Recruitment Full time

    **Contact Centre - Team Leader** **Birmingham** **£25,000 - £28,000 (depending on experience)** **37.5 Hours per week : Monday-Sunday (Rota between 8am-8pm)** **Are you looking for a new challenge?** **Are you confident to lead a team of agents within a fast paced environment?** You have previous experience of working within a contact centre dealing with...

  • Contact Centre Team Leader

    7 days ago

    Birmingham, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Contact Centre Team Leader - We’re looking for someone to...

  • Attractions Team Leader

    7 months ago

    Birmingham, United Kingdom LEGOLAND Discovery Centre Full time

    Roles & Responsibilities: LEGOLAND Discovery Centre Birmingham is seeking an Attractions Team Leader to join our team and embark on the ultimate LEGO® adventure! First and foremost, you’ll be working out on the front-line within the attraction, welcoming, greeting, interacting with, and helping our guests at every opportunity, ensuring they get the...

  • Call Centre Team Leader

    7 months ago

    Birmingham, United Kingdom BCA Full time

    **Customer Service Team Leader** **Birmingham Business Park - Solihull (on-site)** **£32,000 per annum** **Mon - Fri 08.30 - 17.30** **Purpose of the role**: The role of Customer Service Supervisor is to lead, develop and engage their team to deliver high performance demonstrated by the delivery of customer, commercial and people...

  • Contact Centre Leader

    2 weeks ago

    Birmingham, Birmingham, United Kingdom KPMG UK Full time

    About the RoleWe are looking for a dynamic Contact Centre Leader to join our team at KPMG UK. The successful candidate will have experience working within a busy HR Shared Services contact centre background and possess excellent stakeholder management and handling escalations skills.In this role, you will be responsible for developing and implementing...

  • Band 4 Referral Management Centre Team Leader

    8 months ago

    Birmingham, United Kingdom Birmingham Community Healthcare NHS FT Full time

    The successful candidate will need to demonstrate experience of people/team management including sickness/annual leave monitoring, shiftrostering, data analysis and reports as well as having an understanding of operational service delivery needs.You will work closely with the Referral Centre Manager, Senior Team Leader and the Clinical Management Team to...

  • Centre Administrator

    5 days ago

    Birmingham, United Kingdom Edgbaston Community Centre Full time

    **Job Purpose** The post-holder will play a key role in ensuring the management and smooth running of Woodview Community Centre. Working closely with the volunteer management committee, and local statutory and voluntary sector partners, the post holder will work to ensure that Woodview Community Centre is a vibrant, well managed facility for local residents...

  • Customer Service Team Leader

    2 months ago

    Birmingham, United Kingdom CV-Library Full time

    Job Title: Customer Service Team Leader - Legal Sector Location: Birmingham city centre. Salary: £28k Hours: Full-time, Mon-Fri 8:30am - 5pm. About the Role: We're looking for a Customer Service Team Leader to join dedicated team within the legal sector. This is a unique opportunity to guide and inspire a customer service team, ensuring...

  • Team | Refrigeration Service Engineer

    2 weeks ago

    Birmingham, United Kingdom Team Full time

    A growing business that mainly works within the fruit ripening and processing sector of the industry is looking for an experienced Refrigeration Service Engineer!This is a field-based role, covering the Kent and South East region.Working 40 hours per week, you will receive a salary of up to £46,000 per annum, along with a bonus, overtime, company vehicle,...

  • HR Team Leader

    7 days ago

    Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Are you looking to take a step up into an HR Team Leader role? Gleeson Recruitment Group are currently working in partnership with an organisation based in North Birmingham to find an HR Team Leader to work in their shared service centre. With a salary of up to £30k. As HR Team Leader, you will be helping with the line management of a small team. You will...

  • Mental Health Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Team Tutor, LLC Full time

    Mental Health Team LeaderSalary Range: $65,000 - $85,000 per yearAbout Aston Childrens CareWe are a dynamic and innovative organization that provides care and support services for children and young people. Our goal is to empower children to reach their full potential and live fulfilling lives.Job Description:The Mental Health Team Leader will be responsible...

  • Sales and Service Team Leader

    4 days ago

    Birmingham, United Kingdom CCR Recruitment & Selection Full time

    Sales and Service Team Leader Paying up to £28,000 plus discretionary bonus and benefits Central Birmingham **Job Description**: **This position would suit a Team Leader looking for progression** The primary function is to be the customers champion within the business. You will achieve this by managing the growing in-house customer services and...