Customer Service Team Leader
3 weeks ago
Job Title: Customer Service Team Leader - Legal Sector
Location: Birmingham city centre.
Salary: £28k
Hours: Full-time, Mon-Fri 8:30am - 5pm.
About the Role:
We're looking for a Customer Service Team Leader to join dedicated team within the legal sector. This is a unique opportunity to guide and inspire a customer service team, ensuring exceptional support for our clients and fostering a responsive, customer-focused environment. If you have a background in customer service leadership and are excited to make a difference in a dynamic legal setting, we want to hear from you
Customer Service Team Leader Responsibilities:
Lead and develop a team of customer service representatives, providing training and guidance to achieve service excellence.
Handle escalated client queries, ensuring resolution aligns with company and legal standards.
Coordinate workflows, manage schedules, and monitor team performance metrics.
Implement best practices and strategies to continuously improve client satisfaction.
Collaborate with other departments, acting as a bridge between customer service and legal teams.The ideal Customer Service Team Leader Requirements:
Proven experience as a Team Leader in a customer service role, preferably within the legal sector - NOT ESSENTIAL
Strong knowledge of customer service principles and team management.
Excellent communication, problem-solving, and interpersonal skills.
Ability to work well under pressure and adapt to a fast-paced environment.Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
Morgan McKinley encourages applications from all qualified candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR WHICH TOGETHER WITH OUR GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES
-
Customer Service Team Leader
5 months ago
Birmingham, United Kingdom National Express Full timeWe have an exciting opportunity to join our team in **Birmingham Coach Station as a Customer Service Team Leader.** As a Team Leader you will provide direction, coach and lead colleagues by personal standards and example. You’ll be able to Inspire and empower employees to make decisions that exceed customers’ expectations and increase customer...
-
Customer Service Team Leader
5 months ago
Birmingham, United Kingdom Quarsh Full timeWe’re seeking a **Customer Service Team Leader **for our client based in **Birmingham**! Join a family-run manufacturing firm with more than 75 years’ experience, spanning three generations! Our clients company was originally founded to reuse corrugated boxes after WW2 - staying focused on encouraging and providing greener alternatives, using renewable...
-
Customer Service Team Leader
3 weeks ago
Birmingham, Birmingham, United Kingdom William Hill PLC Full timeAs a Team Leader in one of our betting shops, you'll play a vital role in helping us maintain a welcoming atmosphere for our customers. This is a dynamic role that requires strong interpersonal skills, with a focus on coaching and developing your team to achieve our targets. You'll be responsible for: · Motivating and leading a team...
-
Customer Service Team Leader
6 months ago
Birmingham, United Kingdom Quarsh Full timeWe’re seeking a **Customer Service & Internal Sales Team Lead **for our client based in **Birmingham**. £35,000 + commission Join a family-run packaging manufacturing firm with more than 75 years’ experience - focused on encouraging and providing greener alternatives, using renewable and **sustainable** sources, as well as **recycled** materials. Be...
-
Service Team Leader
2 days ago
Birmingham, United Kingdom Rentokil Initial Full timeInitial Washroom Hygiene - Service Team Leader - Birmingham Monday - Friday (6 am start time) : £25810 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site), Do you want to lead a team to achieve excellent levels of service?Are you passionate about developing your staff to their full potential?Do you possess excellent...
-
Service Team Leader
2 days ago
Birmingham, United Kingdom Rentokil Initial Full timeInitial Washroom Hygiene - Service Team Leader - BirminghamMonday - Friday (6 am start time) : £25810+ customer service incentives + leads commission + RI Rewards (Discounts and cashback site), Do you want to lead a team to achieve excellent levels of service?Are you passionate about developing your staff to their full potential?Do you possess excellent...
-
Customer Team Leader
6 months ago
Birmingham, United Kingdom Coop Full time**Customer Team Leader** - Location: Exchange Square, Unit 3, 46 The Priory Queensway, Birmingham, B4 6FN- Pay: £13.32 per hour- Contract: 28 hours per week + regular overtime, permanent, part time- Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed...
-
Customer Team Leader
5 months ago
Birmingham, United Kingdom Coop Full time**Customer Team Leader** - Location: Exchange Square, Unit 3, 46 The Priory Queensway, Birmingham, B4 6FN- Pay: £13.32 per hour- Contract: 39 hours per week + regular overtime, permanent, full time- Working pattern: varied shifts 5 out of 7 days including early mornings (store opening) and late evenings (store closing) and weekends, to be discussed at...
-
Customer Team Leader
5 months ago
Birmingham, United Kingdom Coop Full time**Customer Team Leader** - Location: The Co-operative Food, 1 Colmore Row, Birmingham, B3 2BJ- Pay: £13.32 per hour- Contract: 30 hours per week + regular overtime,- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- -...
-
Customer Team Leader
6 months ago
Birmingham, United Kingdom Coop Full time**Customer Team Leader** - Location: 1 Colmore Row, Birmingham, Birmingham, B3 2BJ - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent, part time - Working pattern: 4 Varied shifts over 7 days including early mornings store opening 5am, afternoons, late evenings store closing 10pm and weekends, to be discussed...
-
Customer Team Leader
5 months ago
Birmingham, United Kingdom Coop Full time**Customer Team Leader** - Location: Templefields Square, Wheeleys Road, Birmingham, B15 2LJ - Pay: £12.10 per hour + great benefits - Contract: 22.5 hours per week + regular overtime, permanent, part time - Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (till 10.15pm) and weekends, to be...
-
Customer Team Leader
6 months ago
Birmingham, United Kingdom Coop Full time**Customer Team Leader** - Location: 1 Colmore Row, Birmingham, Birmingham, B3 2BJ - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (From 5am), afternoons, late evenings (Until 10pm) and weekends, to be discussed at interview. - Full...
-
Customer Team Leader
6 months ago
Birmingham, United Kingdom Coop Full time**Customer Team Leader** - Location: 1 Colmore Row, Birmingham, B3 2BJ - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full training...
-
Customer Service Team Leader
6 months ago
Birmingham, United Kingdom William Hill Full time**Location** 209/211, Soho Road, Handsworth, Birmingham, England, B21 9SX **Contract type** Full-time **Salary** £23,989.39 **Hours** 37.50 - For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. - As a Team Leader in...
-
Customs Team Leader
5 months ago
Birmingham, United Kingdom Mondelēz International Full time**Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** We are currently seeking a Customs Leader specialized to Customs Compliance procedures and management with Import/Export experience as well as international shipping knowledge. This key role will be...
-
Multi Services Team Leader
5 months ago
Birmingham, United Kingdom Williams Lea Full timeMulti Services Team Leader **Salary**: Up to £28,000 (DOE) per annum plus company benefits Location: Birmingham, B3 Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday - Friday, 1 hours unpaid lunch break, 9am-5:30pm (can be flexible with hours but will be discussed further at interview) Work model: Fully onsite due to nature of...
-
Service Delivery Team Leader
6 months ago
Birmingham, United Kingdom Engineius Vehicle Movement Exchange UK LTD Full timeService Delivery Team Leader Birmingham About Engineius Engineius’ goal is simple: to make vehicle movement easy. We are on our way to creating the leading end to end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK. Since going live in 2018 we have...
-
Hotel Services Team Leader
6 months ago
Birmingham, United Kingdom Spire Healthcare Full time**Hotel Services Team Leader | Permanent | Solihull | Competitive Salary plus Benefits | Full Time |** Spire Parkway Hospital are currently recruiting for a Hotel Services Team Leader. **Duties and responsibilities** - To ensure all staff are adequately trained to provide the highest standards of housekeeping - Support the Hotel Service Manager with...
-
Customer Support Team Leader
4 weeks ago
Birmingham, United Kingdom CV-Library Full timeOur client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on...
-
Team Leader
5 months ago
Birmingham, United Kingdom Williams Lea Full time**Multi Services Team Leader** **Salary**: Up to £28,000 (DOE) per annum plus company benefits Location: Birmingham, B3 Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday - Friday, 1 hours unpaid lunch break, 9am-5:30pm (can be flexible with hours but will be discussed further at interview) Work model: Fully onsite due to nature of...