Customer Team Leader

6 months ago

Birmingham, United Kingdom Coop Full time

**Customer Team Leader**
- Location: Exchange Square, Unit 3, 46 The Priory Queensway, Birmingham, B4 6FN- Pay: £13.32 per hour- Contract: 28 hours per week + regular overtime, permanent, part time- Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided-
- You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales._
- We’re looking for Customer Team Leaders to join our team at Co-op.- When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.- As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.- At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.**What you’ll do**
- Friendly and thoughtful service - you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

**This job would suit people who have**
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

**Why Co-op?**
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream
- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

**Building an inclusive workplace**-
- We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.- If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.- You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.- You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

  • Customer Team Leader

    5 months ago

    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Exchange Square, Unit 3, 46 The Priory Queensway, Birmingham, B4 6FN- Pay: £13.32 per hour- Contract: 39 hours per week + regular overtime, permanent, full time- Working pattern: varied shifts 5 out of 7 days including early mornings (store opening) and late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    5 months ago

    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, 1 Colmore Row, Birmingham, B3 2BJ- Pay: £13.32 per hour- Contract: 30 hours per week + regular overtime,- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- -...

  • Customer Team Leader

    5 months ago

    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Templefields Square, Wheeleys Road, Birmingham, B15 2LJ - Pay: £12.10 per hour + great benefits - Contract: 22.5 hours per week + regular overtime, permanent, part time - Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (till 10.15pm) and weekends, to be...

  • Customer Team Leader

    6 months ago

    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 1 Colmore Row, Birmingham, B3 2BJ - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full training...

  • Customer Team Leader

    6 months ago

    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 1 Colmore Row, Birmingham, Birmingham, B3 2BJ - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (From 5am), afternoons, late evenings (Until 10pm) and weekends, to be discussed at interview. - Full...

  • Customer Team Leader

    6 months ago

    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 1 Colmore Row, Birmingham, Birmingham, B3 2BJ - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent, part time - Working pattern: 4 Varied shifts over 7 days including early mornings store opening 5am, afternoons, late evenings store closing 10pm and weekends, to be discussed...

  • Customer Service Team Leader

    3 weeks ago

    Birmingham, United Kingdom CV-Library Full time

    Job Title: Customer Service Team Leader - Legal Sector Location: Birmingham city centre. Salary: £28k Hours: Full-time, Mon-Fri 8:30am - 5pm. About the Role: We're looking for a Customer Service Team Leader to join dedicated team within the legal sector. This is a unique opportunity to guide and inspire a customer service team, ensuring...

  • Customs Team Leader

    5 months ago

    Birmingham, United Kingdom Mondelēz International Full time

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** We are currently seeking a Customs Leader specialized to Customs Compliance procedures and management with Import/Export experience as well as international shipping knowledge. This key role will be...

  • Customer Service Team Leader

    5 months ago

    Birmingham, United Kingdom National Express Full time

    We have an exciting opportunity to join our team in **Birmingham Coach Station as a Customer Service Team Leader.** As a Team Leader you will provide direction, coach and lead colleagues by personal standards and example. You’ll be able to Inspire and empower employees to make decisions that exceed customers’ expectations and increase customer...

  • Customer Service Team Leader

    5 months ago

    Birmingham, United Kingdom Quarsh Full time

    We’re seeking a **Customer Service Team Leader **for our client based in **Birmingham**! Join a family-run manufacturing firm with more than 75 years’ experience, spanning three generations! Our clients company was originally founded to reuse corrugated boxes after WW2 - staying focused on encouraging and providing greener alternatives, using renewable...

  • Customer Service Team Leader

    3 weeks ago

    Birmingham, Birmingham, United Kingdom William Hill PLC Full time

        As a Team Leader in one of our betting shops, you'll play a vital role in helping us maintain a welcoming atmosphere for our customers. This is a dynamic role that requires strong interpersonal skills, with a focus on coaching and developing your team to achieve our targets. You'll be responsible for:         · Motivating and leading a team...

  • Customer Support Team Leader

    4 weeks ago

    Birmingham, United Kingdom CV-Library Full time

    Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on...

  • Team Leader

    6 months ago

    Birmingham, United Kingdom PHS Group Full time

    **About The Role**: *** **Team Leader** **Curdworth** **Salary £24,000 (5% achievable bonus)** **Full Time Positions Available** Team Leader for AM shift - 5:30am to 2:00pm Are you a skilled Team Leader? Are you looking for a stable job in a growing company? Do you enjoy being part of a successful team? If so, we are looking for someone to join our...

  • Team Leader

    6 months ago

    Birmingham, United Kingdom PHS Group Full time

    **About The Role**: *** **Team Leader** **Curdworth** **Salary £25,000 (5% achievable bonus)** **Full Time Positions Available** Team Leader for PM shift - 1:30pm to 22:00pm Are you a skilled Team Leader? Are you looking for a stable job in a growing company? Do you enjoy being part of a successful team? If so, we are looking for someone to join...

  • Customer Service Team Leader

    6 months ago

    Birmingham, United Kingdom Quarsh Full time

    We’re seeking a **Customer Service & Internal Sales Team Lead **for our client based in **Birmingham**. £35,000 + commission Join a family-run packaging manufacturing firm with more than 75 years’ experience - focused on encouraging and providing greener alternatives, using renewable and **sustainable** sources, as well as **recycled** materials. Be...

  • Team Leader

    5 months ago

    Birmingham, United Kingdom Williams Lea Full time

    **Multi Services Team Leader** **Salary**: Up to £28,000 (DOE) per annum plus company benefits Location: Birmingham, B3 Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday - Friday, 1 hours unpaid lunch break, 9am-5:30pm (can be flexible with hours but will be discussed further at interview) Work model: Fully onsite due to nature of...

  • Team Leader

    6 months ago

    Birmingham, United Kingdom Card Factory Full time

    Job Introduction **Location: Bullring, Link Street** **Contracted Hours Available: 14** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on...

  • Team Leader

    5 months ago

    Birmingham, United Kingdom Card Factory Full time

    Job Introduction **Location:Kings Heath** **Contracted Hours Available: 17** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    5 months ago

    Birmingham, United Kingdom Card Factory Full time

    Job Introduction **Location: Erdington** **Contracted Hours Available:16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders...

  • Team Leader

    6 months ago

    Birmingham, United Kingdom Card Factory Full time

    Job Introduction **Location: Northfield shopping centre, B31 2JU** **Contracted Hours Available: 9** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...