Customer Service Team Leader

5 months ago


Birmingham, United Kingdom Quarsh Full time

We’re seeking a **Customer Service Team Leader **for our client based in **Birmingham**

Join a family-run manufacturing firm with more than 75 years’ experience, spanning three generations

Our clients company was originally founded to reuse corrugated boxes after WW2 - staying focused on encouraging and providing greener alternatives, using renewable and sustainable sources, as well as recycled materials.

Be a part of a company with a real commitment to **environmental awareness**.

**Key Responsibilities**:

- Oversee the complete customer journey
- Plan, execute and analyse sales and marketing campaigns
- Lead existing customer service team to aid in strengthening existing working practices
- Support product enquiries
- Develop best solutions for customers
- Process orders
- Manage customer accounts
- Proactively contacting customers to further sell different products
- Monitoring customer feedback
- Examine feedback performance data to aid in departmental improvements
- Liaise with the Purchasing, Design, Production and Warehouse departments to ensure excellent customer service

**Skills and Qualifications**:

- Previous experience in customer service, internal sales or B2B marketing beneficial
- Previous experience in technical sales
- Self-motivated, confident in using own initiative
- Able to motivate others - leadership skills
- Strong organisational skills
- Able to handle multiple tasks and adhere to deadlines
- Strong communication skills
- Problem solving skills

**Salary**: £20,391.21-£49,697.57 per year

Ability to Commute:

- Birmingham (required)

Work Location: In person



  • Birmingham, United Kingdom CV-Library Full time

    Job Title: Customer Service Team Leader - Legal Sector Location: Birmingham city centre. Salary: £28k Hours: Full-time, Mon-Fri 8:30am - 5pm. About the Role: We're looking for a Customer Service Team Leader to join dedicated team within the legal sector. This is a unique opportunity to guide and inspire a customer service team, ensuring...


  • Birmingham, United Kingdom National Express Full time

    We have an exciting opportunity to join our team in **Birmingham Coach Station as a Customer Service Team Leader.** As a Team Leader you will provide direction, coach and lead colleagues by personal standards and example. You’ll be able to Inspire and empower employees to make decisions that exceed customers’ expectations and increase customer...


  • Birmingham, Birmingham, United Kingdom William Hill PLC Full time

        As a Team Leader in one of our betting shops, you'll play a vital role in helping us maintain a welcoming atmosphere for our customers. This is a dynamic role that requires strong interpersonal skills, with a focus on coaching and developing your team to achieve our targets. You'll be responsible for:         · Motivating and leading a team...


  • Birmingham, United Kingdom Quarsh Full time

    We’re seeking a **Customer Service & Internal Sales Team Lead **for our client based in **Birmingham**. £35,000 + commission Join a family-run packaging manufacturing firm with more than 75 years’ experience - focused on encouraging and providing greener alternatives, using renewable and **sustainable** sources, as well as **recycled** materials. Be...

  • Service Team Leader

    3 days ago


    Birmingham, United Kingdom Rentokil Initial Full time

    Initial Washroom Hygiene - Service Team Leader - Birmingham Monday - Friday (6 am start time) : £25810 + customer service incentives + leads commission + RI Rewards (Discounts and cashback site), Do you want to lead a team to achieve excellent levels of service?Are you passionate about developing your staff to their full potential?Do you possess excellent...

  • Service Team Leader

    3 days ago


    Birmingham, United Kingdom Rentokil Initial Full time

    Initial Washroom Hygiene - Service Team Leader - BirminghamMonday - Friday (6 am start time) : £25810+ customer service incentives + leads commission + RI Rewards (Discounts and cashback site), Do you want to lead a team to achieve excellent levels of service?Are you passionate about developing your staff to their full potential?Do you possess excellent...

  • Customer Team Leader

    5 months ago


    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Exchange Square, Unit 3, 46 The Priory Queensway, Birmingham, B4 6FN- Pay: £13.32 per hour- Contract: 39 hours per week + regular overtime, permanent, full time- Working pattern: varied shifts 5 out of 7 days including early mornings (store opening) and late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    5 months ago


    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, 1 Colmore Row, Birmingham, B3 2BJ- Pay: £13.32 per hour- Contract: 30 hours per week + regular overtime,- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- -...

  • Customer Team Leader

    6 months ago


    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Exchange Square, Unit 3, 46 The Priory Queensway, Birmingham, B4 6FN- Pay: £13.32 per hour- Contract: 28 hours per week + regular overtime, permanent, part time- Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed...

  • Customer Team Leader

    6 months ago


    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 1 Colmore Row, Birmingham, Birmingham, B3 2BJ - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent, part time - Working pattern: 4 Varied shifts over 7 days including early mornings store opening 5am, afternoons, late evenings store closing 10pm and weekends, to be discussed...

  • Customer Team Leader

    6 months ago


    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 1 Colmore Row, Birmingham, B3 2BJ - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full training...

  • Customer Team Leader

    5 months ago


    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Templefields Square, Wheeleys Road, Birmingham, B15 2LJ - Pay: £12.10 per hour + great benefits - Contract: 22.5 hours per week + regular overtime, permanent, part time - Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (till 10.15pm) and weekends, to be...

  • Customer Team Leader

    6 months ago


    Birmingham, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 1 Colmore Row, Birmingham, Birmingham, B3 2BJ - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (From 5am), afternoons, late evenings (Until 10pm) and weekends, to be discussed at interview. - Full...


  • Birmingham, United Kingdom William Hill Full time

    **Location** 209/211, Soho Road, Handsworth, Birmingham, England, B21 9SX **Contract type** Full-time **Salary** £23,989.39 **Hours** 37.50 - For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. - As a Team Leader in...

  • Customs Team Leader

    5 months ago


    Birmingham, United Kingdom Mondelēz International Full time

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** We are currently seeking a Customs Leader specialized to Customs Compliance procedures and management with Import/Export experience as well as international shipping knowledge. This key role will be...


  • Birmingham, United Kingdom Williams Lea Full time

    Multi Services Team Leader **Salary**: Up to £28,000 (DOE) per annum plus company benefits Location: Birmingham, B3 Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday - Friday, 1 hours unpaid lunch break, 9am-5:30pm (can be flexible with hours but will be discussed further at interview) Work model: Fully onsite due to nature of...


  • Birmingham, United Kingdom Engineius Vehicle Movement Exchange UK LTD Full time

    Service Delivery Team Leader Birmingham About Engineius Engineius’ goal is simple: to make vehicle movement easy. We are on our way to creating the leading end to end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK. Since going live in 2018 we have...


  • Birmingham, United Kingdom Spire Healthcare Full time

    **Hotel Services Team Leader | Permanent | Solihull | Competitive Salary plus Benefits | Full Time |** Spire Parkway Hospital are currently recruiting for a Hotel Services Team Leader. **Duties and responsibilities** - To ensure all staff are adequately trained to provide the highest standards of housekeeping - Support the Hotel Service Manager with...


  • Birmingham, United Kingdom CV-Library Full time

    Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on...

  • Team Leader

    5 months ago


    Birmingham, United Kingdom Williams Lea Full time

    **Multi Services Team Leader** **Salary**: Up to £28,000 (DOE) per annum plus company benefits Location: Birmingham, B3 Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday - Friday, 1 hours unpaid lunch break, 9am-5:30pm (can be flexible with hours but will be discussed further at interview) Work model: Fully onsite due to nature of...