Contact Centre Team Leader

_**Gold Best Contact Centre Workplace of the Year 2023**_ - **Silver Best Employee Experience 2023**_ - **Bronze Employee Engagement Strategy of the Year 2023**_ - Our client is an award winning Insurance organisation and they currently have a vacancy to recruit a highly experienced contact centre Sales Team Leader. _ - They offer hybrid working, highly...

As the main point of contact and voice of the business, you will play a very crucial role in supporting the OOH Call Centre Manager and coaching your team to shape our patients experience, ensuring that they feel treated with respect, dignity, and empathy. The role may be challenging at times as it requires diplomacy and the ability to stay focused and...

**The Role** Are you an experienced team leader looking for a fresh challenge? Do you have a passion for delivering excellent customer service and the ability to instil this passion into your team of Customer Service Officers? We have an exciting Customer Hub Team Leader opportunity within our Customer Contact Centre. This is a Fixed-term / Secondment...

Job Introduction We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull. The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis. Once per month. Upon completion of a training period, some remote...

Job Introduction We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull. The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis. Once per month. Upon completion of a training period, some remote...

Contact Centre Trainer Birmingham (City Centre) £25,000 plus great benefits We are currently supporting a key client of ours with the recruitment of a new **Contact Centre Trainer** for their Customer Services function in their Birmingham site. The main purpose of this role will be to support the business operations with all new starters & existing training...

Team Leader Managing a team of 15 Customer Service Advisors Birmingham (City Centre) £28,000 plus bonus and generous paid overtime We are currently supporting a large multinational BPO consultancy who are looking to recruit into their brand-new Central Birmingham offices. They offer fantastic benefits including an annual bonus and very generous overtime...

**CALL CENTRE TEAM LEADER** **BIRMINGHAM** **£32,000 + BONUS + BENEFITS** Our client, based in the service industry, are looking for a **Call Centre Team Leader **to join their hardworking and fast paced team. You will work in a shift rotation between 6am-9pm Monday to Sunday, managing a team of over 10 customer support advisors within the contact...

**Role: Customer Contact Centre Team Lead (B2C)** **Location: Birmingham** **Salary: Competitive + Bonus + Benefits** Are you looking for an exciting opportunity with a team that you can develop and make your own? Do you want to use your Contact Centre Team Leader experience to progress into a new area of our business which is rapidly growing? Want to use...

As a Team Leader (or Patient Experience Manager as we’ll call you), You’ll manage a team of Customer Services Advisor who are instrumental in guiding people on their journey to become patients at Care Fertility. People call in with queries, looking for information; they want to know more about who we are and what we offer. Our Customer Service Advisors...

Contact Centre Manager (Ops) Birmingham (City Centre) Up to £40,000 plus bonus and great additional benefits. We are currently supporting a key client of ours with the recruitment of a Contact Centre Manager role within their new and impressive city centre-based contact centre. This is an important role for our client, if successful in this role you will...

**Customer Contact Team Leader** **REF 18204** **£27,583 per annum** **37.5 hours per week** **Permanent** Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 850 staff, works with many...

Operations Manager (Contact Centre) Birmingham (City Centre) Up to £40,000 plus bonus and great additional benefits. We are currently supporting a key client of ours with the recruitment of a Operations Manager role within their new and impressive city centre-based contact centre. This is an important role for our client, if successful in this role you will...

**Job Title: Head of Contact Centre Operations** **Contract: Permanent, Full time** **Salary: £55,000 - £60,000 per annum, plus excellent benefits to include 25 days holiday plus bank holidays, company pension scheme and many more favourable employee benefits.** **Location: Birmingham** **Description -** Our client has an exciting opportunity to join...

**Job Title: Head of Contact Centre Operations** **Contract: Permanent, Full time** **Salary: £55,000 - £60,000 per annum, plus excellent benefits to include 25 days holiday plus bank holidays, company pension scheme and many more favourable employee benefits.** **Location: Birmingham** **Description -** Our client has an exciting opportunity to join...

**Join us on the Journey..** We have an exciting opportunity for a Team Manager (late shift) to join our Contact Centre based in Birmingham. In this role, you will develop high performing, top quality teams that will breed positive behaviours with a strong customer focus. You will beresponsible for the productivity, personal development and management of...

**Join us on the Journey...** We have an exciting opportunity for a **Team Manager (12 months fixed term)** to join our **Contact Centre based in Birmingham**. In this role, you will develop high performing, top quality teams that will breed positive behaviours with a strong customer focus. You will be responsible for the productivity, personal development...

**Your new role** We are inviting applicants to join our exciting Customer Contact Centre, working for National Highways. We are recruiting for Contact Centre Operators to work from our modern, purpose built contact centre, based within the National Traffic Operations Centre, Quinton, Birmingham. Free parking is provided. Please note, this role follows a...

Are you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment? If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our life-saving...

We are inviting applicants to join our exciting Customer Contact Centre, working for National Highways. We are recruiting for Contact Centre Operators to work from our modern, purpose built contact centre, based within the National Traffic Operations Centre, Quinton, Birmingham. Free parking is provided. With a salary of £25,090 an annual performance...