Sales and Service Team Leader
4 days ago
Sales and Service Team Leader
Paying up to £28,000 plus discretionary bonus and benefits
Central Birmingham
**Job Description**:
**This position would suit a Team Leader looking for progression**
The primary function is to be the customers champion within the business. You will achieve this by managing the growing in-house customer services and fulfilment team, ensuring the targets are met, timely fulfilment of customer orders and management of inboundand outbound calls to ensure the customer service we offer is excellent.
Additionally, manage the relationship with the outsourced call centre for overflow, out of hours and weekend call management on a day-to-day basis ensuring the quality of our customer our service is reflected in this external bureau as well as mentoringtheir performance against KPIs.
About you:
- This is an office-based role, managing a team of 10 customer service agents, you will be expected to do the job hands on the phones or in the pick pack areas, as necessary.
- This is a relatively small family-owned business. So, a "can do" and roll your sleeve up and pitch in attitude is essential.
- Strong stakeholder management skills, with the ability to build a strong working rapport at every level of an organisation.
- Experience with staff reviews and performance evaluations essential.
- Excellent attention to detail and accuracy.
- Great communications skills key, sense of humour welcome
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