Technology Major Incident Management
6 months ago
HEAD OFFICE
Technology Major Incident Management
**Major Incident Manager**
Hybrid / Barbican Support Centre (1-2 days a week) | Technology | Permanent | Full-Time
Competitive salary, depending on experience
37.5 hours per week
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
As a Major Incident Manager, you’ll contribute to our Nuffield Health purpose to build a healthier nation by being responsible for the management and resolution of Major IT Incidents of Technology Services across Nuffield Health.
Major Incident Manager will join our talented technology team. As a Major Incident Manager, you will play a crucial role in ensuring the rapid and effective resolution of major incidents, minimising impact on business operations, and maintaining high levels of service availability.
You’ll be responsible for the end-to-end management of all IT major incidents.
**As our Major Incident Manager, you will**:
- Lead, drive, facilitate, and chair all investigation activities, meetings, and conference calls in response to major incidents, ensuring timely resolution and communication to stakeholders.
- Collaborate with cross-functional teams, including IT support, engineering, and other relevant departments, to resolve incidents efficiently.
- Implement and continually improve major incident management processes and procedures.
- Conduct post-incident reviews to identify root causes and implement preventive measures.
- Develop and maintain relationships with key stakeholders to ensure a coordinated response to major incidents.
- Provide regular updates to senior management on the status of major incidents and resolution efforts.
- Participate in the development and execution of incident management training and awareness programs.
- Be accountable for resolving the outage via workaround or permanent fix
- Ensure all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews
- Providing periodic Major Incident metrics reports
- Solving complex problems with information technology software and hardware
- Maintaining incident logs and processing incident reports for review with upper management
**To succeed as a Technology Major Incident Manager, we’re looking for**:
- A minimum of 5 years’ experience in a Major Incident Management role
- Proven experience of working in a fast-paced function and delivering outstanding results
- ITIL experience and/or certification
- Effective communicator that can communicate up to Director level on issues in progress
- Collaborative working style with a clear and relentless focus on delivering desired outcomes
**Helping you feel good.**
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.
**Join Nuffield Health and create the future you want, today.**
**It starts with you.**
- LocationLondon
- Contract typePermanent
- ReferenceJR0073491
REWARDS & BENEFITS
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
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