Incident Management Specialist
3 days ago
Job Summary:
We are seeking an experienced IT professional to join our team as an Incident Management Specialist - IT. The successful candidate will be responsible for managing the Incident, Major Incident and Service Request processes.
About Us:
People's Partnership is a not-for-profit organisation committed to providing exceptional service to our members. We champion fairness and simplicity, and we're looking for someone who shares our values.
Key Responsibilities:
- Own and manage the assigned process ensuring policies, processes, and procedures are documented and implemented.
- Provide regular reporting to support the IT function.
- Work with the architecture team to create low-level design documentation based on provided high-level designs.
- Deliver cloud-based resources and services that implement the low-level designs.
- Provide consultancy to software engineering teams to deliver solutions focused on but not limited to Azure technologies.
Requirements:
- In-depth experience of managing Incidents, Major Incidents, and Requests and driving improvements in these processes.
- A strong background in ITIL Service Management capability for Service Design, Transition & Operations.
- A good understanding of Incident, Major Incident Management, Service Request, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management.
What We Offer:
- Generous pension contributions with an employer contribution of up to 14%.
- Real living wage.
- Income protection, critical illness cover & death in service insurance.
- Employee healthcare.
- Parental and adoption leave.
- Learning & development opportunities and study support.
- Travel season ticket loans.
- Subsidised restaurant in our Crawley office.
- Volunteering days and charity payroll giving.
- Onsite gym.
- Ride-to-Work scheme.
- Social clubs and events.
Salary: £65,000 - £90,000 per annum depending on experience.
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