Incident Management Specialist

3 days ago


London, Greater London, United Kingdom People's Partnership Full time

Job Summary:

We are seeking an experienced IT professional to join our team as an Incident Management Specialist - IT. The successful candidate will be responsible for managing the Incident, Major Incident and Service Request processes.

About Us:

People's Partnership is a not-for-profit organisation committed to providing exceptional service to our members. We champion fairness and simplicity, and we're looking for someone who shares our values.

Key Responsibilities:

  • Own and manage the assigned process ensuring policies, processes, and procedures are documented and implemented.
  • Provide regular reporting to support the IT function.
  • Work with the architecture team to create low-level design documentation based on provided high-level designs.
  • Deliver cloud-based resources and services that implement the low-level designs.
  • Provide consultancy to software engineering teams to deliver solutions focused on but not limited to Azure technologies.

Requirements:

  • In-depth experience of managing Incidents, Major Incidents, and Requests and driving improvements in these processes.
  • A strong background in ITIL Service Management capability for Service Design, Transition & Operations.
  • A good understanding of Incident, Major Incident Management, Service Request, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management.

What We Offer:

  • Generous pension contributions with an employer contribution of up to 14%.
  • Real living wage.
  • Income protection, critical illness cover & death in service insurance.
  • Employee healthcare.
  • Parental and adoption leave.
  • Learning & development opportunities and study support.
  • Travel season ticket loans.
  • Subsidised restaurant in our Crawley office.
  • Volunteering days and charity payroll giving.
  • Onsite gym.
  • Ride-to-Work scheme.
  • Social clubs and events.

Salary: £65,000 - £90,000 per annum depending on experience.



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