Incident Management Expert
7 days ago
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries. Our capabilities are centered around digital, engineering, cloud, and AI.
Job DescriptionThis is an onsite Incident Management Specialist position that requires driving critical incident calls, with 5 years of Major Incident Management experience mandatory. The role involves educating support teams on process dynamics, creating awareness, and training new team members.
Key Responsibilities- Educate support teams on process dynamics
- Create awareness among support teams
- Train new team members
- Cross-train within the team to ensure sufficient skills
- Team Escalation Management
We offer competitive compensation, including up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance, and great opportunities to make the role your own, upskill yourself, and get involved with exciting projects.
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