IT Incident Manager
6 days ago
**IT Incident Manager - Major P1 Incidents, P2 Incidents, Major Incidents, Major Incident, Incident Management, Problem Management, P1 & P2 Incidents**
My client are a leading global law firm looking for a IT Incident Manager (P1 Incidents, P2 Incidents, Major Incidents, Major Incident, Incident Management, Problem Management, P1 & P2 Incidents) to manage and co-ordinate the resolution of major (P1) incidents.
As the firms IT Incident Manager (P1 Incidents, P2 Incidents, Major Incidents, Major Incident, Incident Management, Problem Management, P1 & P2 Incidents) you will often involve bringing together multiple global teams and resources in order to bring aboutthe efficient and effective restoration of service.
The right IT Incident Manager (P1 Incidents, P2 Incidents, Major Incidents, Major Incident, Incident Management, Problem Management, P1 & P2 Incidents) will be responsible for managing major issues across London, Europe, the Middle East and India.
Key requirements for the IT Incident Manager (P1 Incidents, P2 Incidents, Major Incidents, Major Incident, Incident Management, Problem Management, P1 & P2 Incidents) role are:
**Qualifications**:
- Qualified to ITIL Foundation v3 or above.
**Work Experience**:
- Able to demonstrate exceptional customer service.
- Able to manage multiple issues simultaneously.
- Experience of dealing with complex operational IT issues
- Experience managing major incidents.
- Strong interactions with other ITSM processes such as Change and Problem Management.
- Managing the production of statistics and reports, reflecting the performance of an operational service
- Evidence of working in high-pressured projects to tight timescales.
- Ideally has experience of using Service Now toolset
- Strong experience or knowledge of IT environments.
- Awareness of local and regional sensitivity issues.
- Experience of root cause analysis and problem elimination techniques.
-
Incident Management Engineer
2 weeks ago
London, Greater London, United Kingdom Incident Full timeAbout the RoleWe are seeking a highly skilled Incident Management Engineer to join our team. As a key member of our engineering department, you will be responsible for designing and implementing incident management systems that help companies respond effectively to issues.You will work closely with our cross-functional teams to develop software that meets...
-
Incident Management Professional
2 weeks ago
London, Greater London, United Kingdom Incident Full timeAbout the RoleIn this Commercial Development Director position, you will be responsible for driving growth through strategic account management. This involves developing and executing plans to expand our commercial presence and increase revenue.Key Responsibilities:Developing and implementing strategies to optimize commercial account sourcing and...
-
Incident Management Specialist
2 weeks ago
London, Greater London, United Kingdom Program Manager, EMEAAPAC Full timeKey ResponsibilitiesDevelop and implement comprehensive training programmes for Incident ManagementContinually assess and update training materials to respond to new threats and regulatory requirementsManage the Learning Management System, coordinate and schedule training sessionsEnsure all necessary recipients complete required trainingThis role requires a...
-
Software Development Lead
6 days ago
London, Greater London, United Kingdom Incident Full timeCompany OverviewIncident is an incident management platform that helps companies respond to and learn from incidents. We're looking for a skilled Design Analysis Engineer to join our team.The primary development stack includes Go, Typescript with React, and Postgres, with deployment on Google Cloud Platform using GKE and Cloud SQL. Monitoring and logging are...
-
Commercial Growth Manager
3 weeks ago
London, Greater London, United Kingdom Incident Full timeAccount DirectorAs a key member of our team, you will play a crucial role in driving business growth and revenue expansion. We are seeking an experienced Commercial Growth Manager to join our sales team and lead the way in closing high-value deals with commercial clients.The successful candidate will have a proven track record of success in sales, with...
-
Software Engineer
2 weeks ago
London, Greater London, United Kingdom Incident Full time**Incident Management Platform Overview**
-
Engineering Solution Architect
6 days ago
London, Greater London, United Kingdom incident Full timeJob DescriptionWe are looking for a highly skilled Design Analysis Engineer to join our team at incident. As a key member of our engineering team, you will be responsible for designing and developing software solutions that meet the needs of our customers.Key Responsibilities:Taking end-to-end ownership for features from start to finish, including inputting...
-
Senior Engineer, Product Design Engineering
4 weeks ago
London, United Kingdom Incident Full time €110,000 - €130,000io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how you're responding, and we give you a suite of tools and insights to learn and...
-
Commercial Sales Lead
6 days ago
London, Greater London, United Kingdom Incident Full timeSales RoleAs a Strategic Growth Manager at Incident, you will be responsible for optimizing commercial accounts and ensuring maximum revenue potential. This involves working closely with colleagues to develop new sales processes and challenging the status quo to drive growth.The ideal candidate will have a proven track record of closing new business at the...
-
Major Incident Manager
5 days ago
London, United Kingdom Deerfoot IT Resources Ltd Full timeMajor Incident Manager / ITIL Global Consultancy London Salary £50-60k + benefits As a tier 1 preferred supplier to one of the world's leading consultancies we have be asked to assist with the search and selection of 3x Major Incident Managers to bridge the gap between this high profile UK organisation's specialised digital department andthe main...
-
Major Incident
5 days ago
London, United Kingdom Deerfoot IT Resources Ltd Full timeMajor Incident / IT Duty Manager Global Consultancy London Salary £50-60k + benefits As a tier 1 preferred supplier to one of the world's leading consultancies we have be asked to assist with the search and selection of 3x Major Incident / ITIL Duty Managers to bridge the gap between this high profile UK organisation's specialised digital departmentand the...
-
IT Incident Manager
2 weeks ago
London, Greater London, United Kingdom Cognizant Full timeAt Cognizant, we are seeking an experienced IT Incident Manager to join our Infrastructure services practice. As an Incident Manager, you will be responsible for assessing business impact and urgency, declaring Major Incidents or triggering business continuity procedures. Your goal will be to manage the process of service restoration or impact reduction,...
-
Senior Cyber Security Incident Responder
11 hours ago
London, United Kingdom Fruition IT Full timeJob DescriptionThe successful applicant will report to the Cyber Security Operations Lead, and will be in charge of reviewing, implementing and maintaining a range of incident response playbooks and procedures. - Experience managing response to security incidents in a large (preferably multi-national) organisation - Digital forensics experience - Leaderships...
-
IT Incident Manager
5 days ago
London, United Kingdom Ashdown Group Full timeA multinational telecoms firm is seeking a capable and driven IT Incident Manager to join their expanding global team, to assist with managing and maintaining incident and problem management processes in order to improve performance. Reporting directly into the Incident, Problem and Change Manager, you will assist in managing the change process, ensure that...
-
Incident Response Manager
6 days ago
London Area, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full timeShape the Future of Cybersecurity with InfraViewAbout the RoleWe are seeking an experienced SOC Analyst to join our client's team and play a key role in building out their internal SOC to become a MSSP. This is an excellent opportunity to shape the future of the company's cybersecurity strategy and take your career to the next level.Key...
-
IT Security Incident Resolution Expert
2 weeks ago
London, Greater London, United Kingdom Fitzrovia IT Limited Full timeFitzrovia IT Limited is a renowned managed service provider in London, offering a range of tailored solutions to businesses in the UK.We are now looking for an exceptional IT Security Incident Resolution Expert to join our expanding UK-based Service Desk team.Key Responsibilities:Managing technical and stakeholder incident reporting via concise...
-
Incident Response Manager
1 week ago
London, Greater London, United Kingdom ASOS Full timeIncident Response Manager Job DescriptionASOS is looking for an Incident Response Manager to join our cyber security team. The successful candidate will be responsible for leading our cyber security incident response efforts and ensuring effective and efficient resolution of security incidents.About the Role:The ideal candidate will have a strong technical...
-
Incident Management Strategist
2 weeks ago
London, Greater London, United Kingdom Smarsh Founder Stephen Marsh receives Inc Full timeJob DescriptionStrategic Leadership: Provide visionary leadership to evolve our incident and problem management practices, embedding modern approaches that use AI and automation to reduce response times and predict potential issues before they impact service.Accountability and Performance: Foster a culture of accountability, holding engineering teams and...
-
Incident Management Specialist
2 weeks ago
London, Greater London, United Kingdom Summerbrowning Full timeJob Title: Incident Management SpecialistWe are seeking an experienced Incident Management Specialist to work with Summerbrowning in a High Threat Government environment.About the Role:The role is responsible for incident management activities, including triage and rating incidents, recording incident details in trackers, informing key stakeholders,...
-
Incident Response Manager
4 days ago
London, Greater London, United Kingdom DS Smith Full timeWe are looking for a highly skilled Incident Response Manager to join our Security Operations Team at DS Smith.The estimated annual salary for this role is approximately £60,000 - £70,000. As an Incident Response Manager, you will be responsible for managing higher severity cyber incidents, identifying and prioritizing incident requests, and conducting...