Major Incident Manager Fintech
4 days ago
Major Incident Manager - FinTech
My client is an innovative financial technology business who are rapidly scaling both in the UK and in to new markets.
They need someone with experience, ideally, within a multi-client, multi-vendor organisation.
**What you be doing**: - Take full responsibility for all P1 incidents which require a MIM wraparound. Ensuring the issue of accurate and timely communications both internally and externally.
- Effectively collaborate across resolver groups, consisting of both in-house support teams and third-party vendors, as the Key Escalation Point driving forward the successful restoration of service.
- Liaise directly with individual clients, ensuring they are kept well-informed of incident progress, and next steps, and be the face of the business during potential crisis situations.
Major Incident Manager - FinTech
Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.
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