Client Services Coordinator

6 months ago

Milton Keynes, United Kingdom BSI Full time

Great that you're thinking about a career with BSI

Job Title: AI Client Services Coordinator
- Milton Keynes - Office Based (flexible working options available)

About the role:
We are looking for two Client Services Coordinators to join our fast-growing business unit for Artificial Intelligence. These positions are key in providing support to the delivery of our AI Services to our customers globally.

As a Client Services Coordinator you’ll communicate regularly with internal members of the medical device team to set up and maintain client information, maintain certificates, field invoicing queries and more. You’d also be using software systems such as SAP, Microsoft packages like Excel, along with in house systems to complete these tasks.

**Responsibilities**:

- To assist with tasks related to achieving and AI services, for example, managing and processing internal workflows, certifications issuing/re-issuing
- To support the Operations team in process improvement projects
- To support the Finance team in data verification and resolving client queries
- To action reports issued by the Operations and Finance teams
- Support the Operations Team in the smooth running of the team’s affairs and support other teams’ client service co-ordinators as required
- To undertake activities according with BSI Policies, Procedures and Protocols

To be successful in the role, you will have:

- Excellent administration and organisation skills, with attention to detail
- Excellent interpersonal and communication skills, both written and oral, internally and externally and at junior and senior levels
- Ability to plan and prioritise tasks according to importance to the client and business needs
- Strong background with invoicing, query resolution and complaints handling
- Someone who is eager to learn and develop understanding of AI certification and production system controls relating to a defined range of conformity certification schemes within a particular technological discipline.
- Be someone who is flexible and adaptable in an evolving business

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of : 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.
- D&I Policy_
- BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we _operate_. _Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing _great work_. BSI is a community where everyone can thrive._

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

LI-SH2

LI-Onsite

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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