Client Services Co-ordinator
5 months ago
**JOB TITLE**: Client Services Co-ordinator
**REPORTING TO**: General Manager
**LOCATION**: Milton Keynes
**The Opportunity**
We are bespoke electronic security company working predominantly in central London, We are looking for a dynamic, commercially strong operator with an entrepreneurial spirit. They must have an enquiring mind and a huge amount of common sense to fit into our family run business.
This person will be able to spin many plates and work quickly and effectively in this exciting role.
**MAIN DUTIES / RESPONSIBILITIES**
- Managing the ticketing system on the relevant CRM, ensuring all client tickets are acknowledged within SLA and Engineers are coordinated to visit if necessary
- First point of contact for all client enquiries
- Management of all tickets from start to finish
- Ensure all calls are answered professionally
- Ordering equipment for remedial works as and when necessary
- Ensure that all service calls are managed correctly on Opem CRM system.
- Managing problem access control doors with relevant client
- Managing all access control card changes for our clients using the appropriate system.
- Control and management of Opem preferred contractors.
- Updating the CRM with dates for client’s maintenance visits (PPM’s)
- To actively comply with and promote all working policies and procedures.
- Perform and maintain a high standard of customer service at all times.
- Liaise with clients and Opem engineers regarding the booking of service and maintenance visits.
- Co-ordinate service Engineers daily and make necessary arrangements for access to relevant sites.
- Running daily and weekly reports as requested by clients
- Providing quotes to clients as and when required
- Ensure timely and accurate updating of tickets/actions on the CRM for invoicing purposes.
- Overall responsibility for the control room handovers in the morning and afternoon.
- Perform any other duties that may be assigned to you by a Senior Management team.
- Strong communication skills
- Computer literate
- Good interpersonal skills to liaise with customers.
- Ability to deal tactfully and effectively with a wide range of people.
- Be prepared to work with minimum supervisor or part of a team
Please note: The above is not an exhaustive list of responsibilities; other duties may be required if deemed suitable by Senior Management
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Experience**:
- Customer service: 5 years (preferred)
Ability to Commute:
- Milton Keynes (required)
Ability to Relocate:
- Milton Keynes: Relocate before starting work (required)
Work Location: Hybrid remote in Milton Keynes
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