Mortgage Co-ordinator

7 months ago

Milton Keynes, United Kingdom Charleston Financial Services Limited Full time

Charleston Financial is one of the UK’s leading master mortgage brokers. We offer finance solutions including commercial mortgages, specialist buy-to-let, bridging (short term) finance, development funding, and first and second charge mortgages.

As part of our ongoing growth strategy we are currently looking to recruit new mortgage co-ordinators/Account Managers with a proven background in providing high standards of customer service.

As a business we receive a high level of direct customer enquiries together with introductions from other brokers and introduction partners, so it will also be part of your role to liaise with third party intermediaries as well.

The role requires an outstanding telephone manner and strong organisational skills are crucial to the role.

**The role**:
The role requires an outstanding telephone manner, a positive "can do" attitude, and strong organisational skills are crucial to the role.

**Examples of what you will be doing**:

- Trouble shooting cases and working issues through
- Quality checking documentation prior to submission to lenders
- Work as a team player to ensure targets and customer expectations are exceeded.
- Prioritising and organising your workload to ensure the best outcome is achieved
- Liaising with intermediaries, brokers and customers

**Required Experience**
- Highly motivated and organised
- Ability to work under pressure
- Exceptional customer services skills being able to work with customers and build a long term relationship with them
- Outgoing and confident being able to fit within a team environment
- Excellent communication skills and "can do" attitude

**Reward Package**
- Salary £24,000 - £26,000 per annum (OTE £30k+)
- Commission + Bonus
- 25 days annual leave increasing by 1 day each year up to an additional 5 days of leave + Bank Holidays.
- Free 24 hours employee assistance programmes
- Workplace pension
- Intercompany social afternoon each week
- Ongoing training and progression opportunities within the company
- Regular award and recognition prizes
- The option to obtain your CeMAP qualifications fully funded by the business
- Monday to Friday 9am-5pm

If this is a role that excites you, then we look forward to meeting with you.

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- mortgage administration: 2 years (required)

Work Location: In person

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