Business Support Officer

3 weeks ago


Aberdeen, United Kingdom Maritime and Coastguard Agency Full time

**Details**:
**Reference number**:

- 255261**Salary**:

- £22,497**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- MCA - His Majesty's Coastguard**Type of role**:

- Administration / Corporate Support
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- AberdeenAbout the job

**Job summary**:
Do you have experience in processing data?

Are you highly organised with the ability to prioritise varying workloads and work to tight deadlines?

Do you have great attention to detail?

If so, then this role is for you

The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.
- Safer lives. Safer Ships. Cleaner Seas._

Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.

**Job description**:
The Business Support Unit reports to the Business Support Partner and is part of the Directorate of His Majesty's Coastguard (HMCG). The business unit consists of a team of administrative staff providing support to HMCG outstations. Based in Aberdeen the teams purpose is to provide consistent business support and Estates services across the different business areas (Maritime Operations - Joint Rescue Co-ordination Centre (JRCC), Maritime Rescue Co-ordination Centres (MRCCs) & Coastal Operations - Divisions, and the entire MCA Estate).

You will work closely with a small, dynamic team providing dedicated administrative support nationally across the JRCC, MRCCs and Coastal Divisions ensuring the promulgation of best practice and consistency by working closely with colleagues across MCA and in particular colleagues in HQ HMCG.

Responsible for payroll data input, ensuring that Coastguard Volunteers (CROs) personal data and claims are processed accurately and timeously.

Working collaboratively with team colleagues and internal customers to ensure quality, timescales and standards are met. Provide support to Operational staff and site colleagues on all reactive estates matters. Working collaboratively with our Facility Management Provider and HQ Estates colleagues.

**Additional Information**

This role will be based in Aberdeen. MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work. Details of the arrangement will be discussed further with your line manager.

**Responsibilities**
- Your responsibilities will include, but will not be limited to:
- Delivering administrative support to all MCA colleagues on Reactive Estates matters, working collaboratively with our Facility Management Provider to escalate concerns and work towards solutions. Researching and delivering alternative off contract solutions (where required) adhering to Finance and Governance Guidance
- Providing a procurement service, ensuring invoices are entered into the shared services system accurately and timeously, adhering to Finance & Governance guidance

For further information about the role please see the attached role profile.**Person specification**:
We would love to attract someone who has experience in processing data. You will have good attention to detail and take pride in producing work to a high standard. Proven IT skills are essential, in particular Microsoft Office software including Excel.

Excellent organisational skills and time management skills are required with the ability to meet deadlines and prioritise a conflicting workload. You will be proactive, highly adaptable and flexible, adjusting to the requirements of the role.

You will have exceptional verbal and written communication skills, with the ability to tailor these to suit your audience and can do so clearly and confidently to ensure understanding.

We are looking for someone who is confident in building and maintaining strong working relationships across the business and wider industry. You will be able to build rapport quickly with internal and external stakeholders, working collaboratively and sharing best practice.

**About Us**

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Managing a Quality Service
- Wo



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