Reservations Co-ordinator
3 days ago
**Reservations Co-ordinator**:
**Hospitality Office - Piccadilly**:
**Contract**:Permanent**
**Salary**:Competitive and Benefits***:
Fortnum and Mason is home to 9 restaurants in the UK from Afternoon Tea to Fine Dining - all with their own originality and flair as well as Private Dining and Events - and our customers are the heart of our business.
We are currently looking for an experienced Reservations Coordinator to join the Fortnums Family. This is a key role in ensuring our customers have an enjoyable journey before they dine with us.
- Key Accountabilities:
- Respond to telephone enquiries for all restaurants in Fortnum & Mason and all other Fortnum & Mason satellite stores.
- Reconfirming all restaurant bookings/ cancelling any unconfirmed bookings DJTS
- Check the waitlist daily and ensure attention to detail on all booking’s.
- Check the website to ensure the information is up to date
- Update special requirement menus
- Process all feedback - positive and negative
- Provide each restaurant with reservation report and cover count
- Liaising with chefs regarding all dietary requirements
- Process booking requests and cancellations from 3rd party sites - e.g bookatable, Veltra
- Support Team leader with any ad hoc reports/requests- Experience as a Reservations Coordinator within a quality establishment
- Excellent communication skills
- Shows a flexible management style that can develop and inspire
- A driven individual who is passionate about restaurant trends, people and service
- An ability to challenge, build credibility with a wide range of audiences and work with integrity/confidentiality at all times
- Excellent Microsoft office skills
- A competitive salary
- A generous store and restaurant discount of up to 40%
- 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday as well as 5 extra days for your wellbeing
- A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
- A range of opportunities to develop and grow personally and professionally
- Excellent pension scheme
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