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Head of Reservations

3 months ago

London, United Kingdom Kricket - Head Office Full time

We are on the lookout for a brilliant Head of Reservations to join our growing Team.

You will be responsible for the entire reservations function - from maximising booking covers, and developing relationships with local businesses and concierges, to the overall strategy and implementation of improving our booking systems. You will work closely alongside our Co-Founders and Management Team at Kricket HQ in Soho.

**What we look for**
- Effective management of the entire reservations function to maximise business
- Oversight of our reservations team to maximise booking covers, whilst making sure the team delivers our signature customer service
- To encourage, oversee and manage private hire and large booking enquiries for all Kricket sites as well as SOMA
- Analysing industry and market trends to help maintain competitive standards
- Experience with customer relations and turning negative experiences around
- Monitoring and actioning all guest feedback for the group
- To lead any training of the reservations Team in all aspects of their role
- Experience working with SevenRooms, OpenTable Connect, DesignMyNight and HeadBox
- The ability to work efficiently on solo projects
- Strong leadership, communication & organisational skills
- Computer proficiency with excellent attention to detail
- Impeccable written and spoken English

**What we offer**
- 50% discount across the group
- BUPA Private Healthcare
- Access to Juno our well-being platform
- Loyalty rewards such as extra holiday days
- Cost Price Wine
- Cycle 2 work scheme
- Annual trips and parties
- Hospitality Action scheme
- Employee Referral scheme

We believe in an egoless culture that promotes inclusivity and respect. Everyone is welcome.

Be part of a Team that cares

INDMANAGE