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Business Support Assistant

4 months ago

Bedford, United Kingdom CHUMS Full time

**Reporting to**:Business Support Manager

**Interview Date**: Interviews will be held on 23rd February 2023

**JOB PURPOSE**:
To contribute as part of the team in providing effective administrative and clerical support to CHUMS services, to agreed quality standards and in accordance with the administration service specification. The postholder will be part of the team responsible for supporting all CHUMS services in administration tasks and supporting the triage process into CHUMS services externally and internally.

**DUTIES AND RESPONSIBILITIES**:

- To provide efficient and effective administrative support to the managers and co-ordinators of services and other CHUMS staff as appropriate
- Deal with telephone enquiries promptly and accurately, ensuring messages are accurately relayed and appropriately referred on. Speaking and listening sensitively to families and professionals
- Managing and updating and training staff on client database (PCMIS)
- Managing relations with IT providers and seeking new cost/time saving automation processes
- Assist with ongoing service evaluation, delivery and compilation of statistical weekly, quarterly and annual reports across the service
- Contribute to ongoing development of Business Support Staff
- Contribute to creating a welcoming and efficient environment by greeting and assisting visitors as required.

**PERSON SPECIFICATION**:
**Education, Training & Development**
- Proven office experience
- Recognised admin qualification

**Knowledge & Experience**
- Experience of working in a busy demanding environment
- Excellent spreadsheet skills
- Experience in working with confidential information
- Knowledge and experience of the full Microsoft Office packages

**Skills & Abilities**
- Good communication skills
- Ability to use own initiative
- Ability to prioritise workload
- Able to work as part of a team
- Ability to formulate systems/working practices
- Excellent IT skills
- Excellent telephone manner

Personal Qualities
- Flexible
- Organised
- Willing to take responsibility
- Team worker
- Maintains confidentiality
- Trustworthy and reliable
- Able to remain calm under pressure
- Empathic
- Good listening skills

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £11,200.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Bedford, MK45 4HS

Application deadline: 18/02/2023