Technical Resource Coordinator

2 months ago


Harrogate, United Kingdom Emprego UK Full time

**Job Details: Technical Resource Coordinator**

Full details of the job.

Vacancy NameTechnical Resource Coordinator Vacancy NoVN355 Employment TypeFull-Time LocationHarrogate Type of VacancyPermanent Job Description (external use)
AIM OF THE ROLE:
The Technical Resource Co-ordinator role has responsibility for overseeing resource scheduling for both internal project engineering resource and 3rd party engineering resource. The role will involve a close working relationship with Project Managers, Network Delivery Team Leaders and Network Engineers which will include planning, scheduling and prioritising resource bookings based on technical requirements. We are looking for someone who has a level of network knowledge who will understand technology and skill sets required for specific work.

KEY RESPONSIBILITIES:
Duties will include, but are not restricted to the following:

- Responsibility for all resource bookings for project related activities
- Management of on-site visits throughout the UK - ensure the most costeffective options are used (including 3rd party supplier resource where appropriate)
- Utilising 3rd party resource for device builds so we can easily scale up when we have large orders
- Responsibility for booking Hyderabad project engineering resource ensuring the team are fully utilised
- Providing monthly resource utilisation reports
- Ensuring the scheduling system accurately reflects project engineering bookings
- Support Network Engineers with small installations when required
- Attending internal project kick off meetings to ensure we understand and plan resource requirements as early as possible with new projects
- Work closely with the Project Managers and Network Engineers to ensure efficient bookings to meet project delivery dates
- Document and maintain processes in line with working practices
- Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:

- Compliance with Redcentric's policies and procedures
- Handling and protection of Redcentric information
- Reporting of security events
- Implementing appropriate policies and procedures

**PERSON SPECIFICATION**
- Knowledge of Network technologies - Switches, Routers and Firewalls
- Ideally at (or studying towards) CCNA certification
- Knowledge of IT technologies - Voice and Cloud would be desirable
- Experience of leading Telco providers such as Virgin Media, BT and Talk Talk would be an advantage
- Experience in managing customer escalations demonstrating ownership through to resolution
- Able to build key relationships both internally and externally
- Good organisational skills
- Experience of resource allocation to meet workstream deadlines
- Experience of planning multiple workstreams and assigning the appropriately skilled resource
- Ability to work under pressure
- Excellent customer service skills with a customer focused attitude

**HOURS OF WORK**

The Company's standard working hours are Monday to Thursday 9.00am until 5:30pm with one hour for lunch, and Friday 9.00am until 3:30pm


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