Client Services Coordinator

4 weeks ago


Harrogate, United Kingdom Technical Prospects Full time

**Client Services Coordinator**

Offer £23,000 - £30,000 Basic Salary plus Benefits (Hybrid)

Our client is an established software company, offering bespoke software solutions to blue-chip clients. Due to continued growth, they are currently recruiting a Client Services Coordinator to join their Client Services team supporting external customers.This position requires strong customer focus, account management, project coordination and analytical skills.

**Client Services Coordinator - Key Responsibilities**
- Respond to customer enquiries. Assess problems and issues and support the resolution process, assessing the issue with a professional, personal account perspective. To do so you must use your technical abilities to dig deep into the detail, investigatingwhat the cause of the issue may be.
- Maintain a high degree of customer service for all incidents and adhere to the Client Services processes and principles. You need to see each incident with a 'mini-project’ approach.
- Provide effective, professional communication with customers during the life cycle of the request/incident. Your communications skills are key, internally and externally.
- Record technical issues and requests. Diagnose and resolve problems. Escalate and liaise with the relevant people across the business to manage the incident - owning the incident throughout. Monitor calls in line with Service Level Agreements; assessingcommon trends on a client by client basis.
- Integrate with project teams to provide a fully serviced hand over from go-live to support, liaising with other members of the company. Take ownership of the handover when it comes to your team.
- Identify where improvements can be made both to processes and the software and take responsibility for implementing these.
- Work effectively and communicate clearly in a dynamic team environment. Liaise with developers, operational staff, project managers and other technical staff.

**Client Services Coordinator - Skills & Qualities**
- Strong customer service experience with strong coordination and organisation skills.
- IT or software knowledge, qualifications or experience beneficial, not essential.
- Knowledge of service levels and incident management would be an advantage.
- Demonstrable problem-solving skills.

This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.



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