Claims Officer

7 months ago


Newcastle upon Tyne, United Kingdom TotallyPLC Full time

**About the Role***

As Claims Officer at Totally Group, you will be Responsible for handling all claims related activity across the organisation and to provide support as and when required to the Corporate Assurance Team.

‘Totally seeks to improve healthcare outcomes for all through the delivery of exceptional health and wellbeing services.’

**Your Day to Day***
- Maintaining the claims module in DatixIQ or other relevant tools as required.
- Contact senior teams within the organisation to provide updates on claim activity and progression.
- Assimilate and process all claims related invoices, working in association with the finance team.
- Liaise with external relevant bodies NHS Resolution, CNSGP, assigned solicitors, panel solicitors, claimant solicitors and insurance brokers.
- Work with mínimal instruction or supervision, planning own workload and reprioritising as obligations dictate.
- Participate in one to ones and appraisals with line manager and take responsibility for own professional development.
- Produce documents and spreadsheets as required and ensure they and existing documents are kept up to date.
- Create or contribute to the creation of claim related policies, processes and reports.
- Participate in meetings and project team activities as required.
- Liaise with other staff throughout the organisation as necessary.
- Undertake any other reasonable tasks which support the organisation’s aims and goals.

**Qualification, Experience & Training***

***

**Essential**
- Willingness to participate in further training to facilitate ongoing professional development
- Use of Microsoft packages, excel, word and PowerPoint etc.
- Experience of working in a busy office environment
- Experience of having worked in an environment where customer contact is a major part of the role
- Able to use a range of software packages including word processing and spreadsheets
- Ability to analyse data from a variety of sources and formats and produce reports which include numerical data, i.e., use of DatixIQ
- Able to produce and present high-quality reports and briefing notes to a wide and varied audience

**Desirable**
- Evidence of ongoing professional development
- Degree level education
- Experience of having worked in a healthcare setting
- Previous experience of having undertaken medical negligence work
- Use of Datix software or similar tools

**Reward & Benefits**
- 25 days annual leave (plus 3 buy back days)
- Salary, up to £22,400 depending on experience
- My Totally Rewards (online discount portal),
- 6% Employer Pension contribution,
- Share save scheme,
- Opportunities for career development,
- Employee assistance program,
- Virtual GP Services - 24/7 GP Appointments,
- WeCare Wellbeing

**Disclosure & Barring**

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