Claims Processor

**Salary**: Competitive salary from £22,000 to £27,500 depending on experience plus annual bonus

**Working Hours**: Full time, 36 hours per week

As a Tesco Bank Customer Service Representative within our Claims Handling team, you’ll be supporting our customers through their claims journey, from notification to settlement, ensuring the highest standards of customer service and creating exceptional experiences.

After initial onsite training and reaching competency in role, you will have the choice to be office based or to hybrid work from home via our ‘Moments that Matter’ working model. In this blended working model, you will spend most of your time working from home and come together with colleagues in our offices for important moments, such as team meetings, personal development conversations, and social activities.

**You will be responsible for**:

- You will be conducting information gathering and data processing activities to support the administration of insurance claims
- Reviewing claims documentation to identify further information required and allocating cases to specialists and investigators as required
- Interviewing claimants to evaluate straightforward low-value claims
- Initiating contact internally and externally to convey requests, provide instructions or obtain information on behalf of senior colleagues
- You will receive full training, with the support and tools required to be successful

**You will need**:

- Customer Service experience with a background in Claims Handling is preferred but not essential
- The ability and experience to make decisions based on information presented
- Excellent written and verbal communication abilities, listening and empathy skills
- Comfortable with technology and the ability to use Microsoft Office
- A passion for delivering an excellent customer experience and finding the best outcome for our customers

**What’s in it for you**:

- Embrace the benefits of our Colleague Clubcard, your gateway to exclusive advantages. Enjoy a 10% discount that increase to 15% every payday, spanning across a 4-day window for shopping at Tesco stores and online.
- As an added perk, share the goodness with a family member or friend through a secondary card.
- Enhance your mental and physical wellbeing with our comprehensive benefits package, encompassing the Virtual GP Service. This invaluable resource grants you and your family free access to round-the-clock doctor's appointments 365 days a year. Additionally, explore our cycle-to-work scheme, promoting a healthier lifestyle and environmentally friendly commuting options.
- Indulge in a generous holiday allowance of 7.2 weeks, including Bank Holidays. Additionally, you can seize the chance to acquire extra days through our optional purchase scheme.
- Embrace our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
- Unlock fantastic offers and discounts on well-known brands, helping you save on your everyday expenses.
- Prepare for your retirement with our robust savings plan, featuring a pension scheme that offers a 1:1 match on contributions, up to 7.5%.
- Receive life assurance coverage equivalent to up to five times your contractual salary as a member of our pension scheme.

**Salary**: £22,000.00-£27,500.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Store discount

**Experience**:

- Claims Processing: 1 year (preferred)
- Customer Service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Newcastle upon Tyne (required)

Ability to Relocate:

- Newcastle upon Tyne: Relocate before starting work (required)

Work Location: In person