Trainee Telematics Administrator

6 months ago


Newcastle upon Tyne, United Kingdom Winn Group Full time

Are you ready to be part of a **WINNing **team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?

We are looking for a Trainee Telematics & Claims Processor to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.

**Why Join Us?**

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors, On Medical, and On Hire, we lead the market in Personal Injury Law.

We prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as **Integrity, Respect, Loyalty, **and **Reliability** and prioritises your success, wellbeing, and fosters your growth.

**Key Responsibilities**:

- Accept and make ad hoc telephone enquiries from/to clients, stakeholders and third parties regarding claims.
- Maintain regular contact with our nationwide repairer network for updates on Client vehicle repairs.
- Organise and upload reports/invoices onto the correct cases.
- Review and action total loss reports and instructing salvage agents to collect the vehicle.
- Respond to incident alerts generated from Telematics software, Live Chat, and website enquiries.
- Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used.
- To ensure you uphold the Core Values of the Winn Group.
- Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.

**What We Offer**
- **Base Salary** of £22,318.40
- **22 days Holiday Allowance**, plus bank holidays and an additional birthday holiday too
- **Additional Holidays** for long service
- **Career Progression**, as well as training and development opportunities
- **Corporate Metro** Scheme (T&C’s apply)
- **Bike to Work **Scheme (T&C’s apply)
- **Pension Scheme** contribution (T&C’s apply
- **Wellbeing Support **such as Virtual GP, Bereavement Support and Discounted Health Checks
- **And More**

**About You**

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.

**Essential Skills and Experience**
- Time management and organisation skills
- Ability to work to deadlines
- Good independent and team working skills.
- Strong attention to detail and accuracy
- Excellent written and verbal communication skill

**Next Steps?**

**Job Types**: Full-time, Permanent

**Salary**: £22,318.40 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Byker Newcastle upon Tyne, NE6 1PL: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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