Claims Officer
4 months ago
The Claims Officer role is an integral part of processing claims for the healthcare provided to eligible EEA and Swiss citizens in accordance with reciprocal healthcare agreements. You will be working as part of Overseas Healthcare Services within Citizen Services.
What do we offer?
27 days leave (increasing with length of service) plus 8 bank holidays
Flexible working (we are happy to discuss options such as compressed hours)
Flexi time
Hybrid working model
Career development
Active wellbeing and inclusion networks
Excellent pension
NHS Car lease scheme
Access to a wide range of benefits and high street discounts
Working as part of a team, the Claims Officer will use their analytical skills to review and assess finance data and records submitted by healthcare facilities, EEA member states and Switzerland in order to process the claims for reimbursement in accordance with agreed procedures, policy and technical instructions.
A key element of the role involves working with internal and external stakeholders and customers; therefore, the Claims Officer will need a high level of communication and customer service skills to approach this role effectively. The Claims Officer will use existing and newly developed communication and case management systems and should be comfortable in adapting to regular changes to processes and improvements to technology.
The interview will be a face to face interview.
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We are people connected to care.
**In this role, you are accountable for**:
Ensuring all claims processing is carried out in accordance with Governance frameworks, policies and procedures ensuring that accurate and auditable records of activities are maintained.
Adhering to the General Data Protection Regulation (GDPR) and working in accordance with quality standards.
Self-managing and planning your own daily workloads to ensure optimally effective outputs. Operating all services in line with Service Level Agreements, internal agreements/ policies within agreed time scales and ensuring all personal copies of standard operating procedures are up to date.
Collating and interpreting information obtained from business records, other business areas and stakeholders.
Understanding/interpreting regulations and analysing data to enable well informed evidence based decisions to be made. Communicating with DHSC policy team to deal with exceptional cases when necessary and escalating cases to the Service Delivery Manager when appropriate.
Maintaining and producing data highlighting claims activities including recommendations for further action in preparation for reviews of reciprocal healthcare arrangements or procedures.
Liaising with member states, customers and any relevant internal and external stakeholders to discuss cases and seek conclusions.
Communicating effectively with customers and internal/external stakeholders, resolving and answering enquiries on own initiative to provide an excellent level of written and verbal customer service.
Dealing with all situations encountered in a professional and productive manner.
Contributing to the ongoing review and development of our Overseas Healthcare operations, ad hoc audits and other quality assurance activities as required.
Ensuring your objectives are developed and owned that in turn fully support the service objectives.
Working to agreed internal performance and accuracy targets. Agreeing realistic personal targets, monitoring and evaluating own achievements, with timely and constructive feedback.
Working in an organised manner and complying with office systems in place to ensure that paperwork relating to individual and member states claims is kept together and can be easily and quickly retrieved.
Adhering to Health and Safety procedures and ensuring personal knowledge of Equality and Diversity issues.
Undertaking any other duties and responsibilities as agreed with your line manager and commensurate wit
-
Claims Officer
5 months ago
Newcastle upon Tyne, United Kingdom TotallyPLC Full time**About the Role*** As Claims Officer at Totally Group, you will be Responsible for handling all claims related activity across the organisation and to provide support as and when required to the Corporate Assurance Team. ‘Totally seeks to improve healthcare outcomes for all through the delivery of exceptional health and wellbeing services.’ **Your...
-
Coroner and Claims Officer
5 months ago
Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full timeThe post holder will administer motor accident claims from the Trust’s occupational road risk and motor insurance perspectives. They will assist the Claims Manager in the provision of motor claim analysis reports to the Trust’s Vehicle Risk Management Group; The post holder will administer the day to day processing of Motor claims (claims for Third Party...
-
Claims Handler
4 months ago
Newcastle upon Tyne, United Kingdom Outsource UK Full time**Claims Handler** **Newcastle** **Hybrid working is available once the probation period has ended (2 days in the office per month)** **Monday to Friday 9am-5pm (36 hours per week)** **£24,960 Plus DOE** **15th April start date!** **Excellent company benefits!** To be considered for the role, previous experience in a similar role is a must. But if you're...
-
Claims Handler
4 months ago
Newcastle upon Tyne, United Kingdom CCA Recruitment Group Full time**Job Title**:Claims Handler **Location**: Office located at Quorum Business Park, Benton Lane, Longbenton NE12 8BT **Benefits**: - Blended Working Model: After completing training onsite and being fully competent in your role you will have the choice to be office based or to hybrid work from home via our blended working model. - Holiday Entitlement:...
-
Claims Solicitor
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sacco Mann Full timeJob Title: Claims SolicitorWe are seeking a highly skilled Claims Solicitor to join our team at Sacco Mann. As a leading national law firm, we are committed to providing exceptional legal services to our clients.Key Responsibilities:Act as the point of contact for incoming client queries and provide ongoing legal advice.Draft pleadings, applications, and...
-
Claims Solicitor
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sacco Mann Full timeJob Title: Claims SolicitorWe are seeking a highly skilled Claims Solicitor to join our team at Sacco Mann. As a leading national law firm, we are committed to providing exceptional legal services to our clients.Key Responsibilities:Act as the point of contact for incoming client queries and provide ongoing legal advice.Draft pleadings, applications, and...
-
Claims Support Coordinator
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full timeJob SummaryWe are seeking an experienced Claims Support Administrator to join our busy Claims Department at Somerset Bridge Group. As a key member of our team, you will provide efficient and accurate administrative support to our claims handlers, ensuring seamless processing of claims and excellent customer service.Key ResponsibilitiesManage and maintain...
-
Claims Support Coordinator
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full timeJob SummaryWe are seeking an experienced Claims Support Administrator to join our busy Claims Department at Somerset Bridge Group. As a key member of our team, you will provide efficient and accurate administrative support to our claims handlers, ensuring seamless processing of claims and excellent customer service.Key ResponsibilitiesManage and maintain...
-
Claims Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Keoghs Full timeJob Title: Claims SpecialistThis is an exciting opportunity to join our Complex Injury Claims Team as a Claims Specialist, handling a caseload of large loss RTA claims. As a key member of our team, you will be responsible for handling complex medical issues, indemnity, and liability, with a focus on delivering excellent results for our clients.Key...
-
Claims Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Keoghs Full timeJob Title: Claims SpecialistThis is an exciting opportunity to join our Complex Injury Claims Team as a Claims Specialist, handling a caseload of large loss RTA claims. As a key member of our team, you will be responsible for handling complex medical issues, indemnity, and liability, with a focus on delivering excellent results for our clients.Key...
-
Claims Processor
5 months ago
Newcastle upon Tyne, United Kingdom Tesco Bank Full time**Salary**: Competitive salary from £22,000 to £27,500 depending on experience plus annual bonus **Working Hours**: Full time, 36 hours per week As a Tesco Bank Customer Service Representative within our Claims Handling team, you’ll be supporting our customers through their claims journey, from notification to settlement, ensuring the highest standards...
-
Senior Property Claims Handler
1 week ago
Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full timeSenior Property Claims HandlerWe are seeking a talented Senior Property Claims Handler to join our highly successful Commercial Claims team in Manchester. As a senior handler, you will work alongside designated adjusters to achieve successful conclusion of allocated claims. The role is a technical assistant role, designed to support the adjuster's work...
-
Claims Support Coordinator
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full timeJob Title: Claims Support AdministratorWe are seeking a highly organized and detail-oriented Claims Support Administrator to join our team at Somerset Bridge Group. As a Claims Support Administrator, you will provide efficient and accurate administrative support to our busy Claims Department.Key Responsibilities:Sort and process incoming documents, including...
-
Claims Support Coordinator
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full timeJob Title: Claims Support AdministratorWe are seeking a highly organized and detail-oriented Claims Support Administrator to join our team at Somerset Bridge Group. As a Claims Support Administrator, you will provide efficient and accurate administrative support to our busy Claims Department.Key Responsibilities:Sort and process incoming documents, including...
-
Claims Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Keoghs Full timeJob Title: Claims LawyerThis is an exciting opportunity to join our Complex Injury Claims Team as a Claims Lawyer, handling a caseload of large loss RTA claims with values between £25,000 and £100,000. The ideal candidate will have experience in indemnity, liability, and complex medical issues, with excellent attention to detail.The role involves working...
-
Claims Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Keoghs Full timeJob Title: Claims LawyerThis is an exciting opportunity to join our Complex Injury Claims Team as a Claims Lawyer, handling a caseload of large loss RTA claims with values between £25,000 and £100,000. The ideal candidate will have experience in indemnity, liability, and complex medical issues, with excellent attention to detail.The role involves working...
-
Claims Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Suncorp Full time{"title": "Claims Advisor", "description": "Role OverviewWe are seeking a skilled Claims Advisor to join our dynamic team in Newcastle. As a Claims Advisor, you will play a critical role in managing a portfolio of claims from lodgement to resolution.Key ResponsibilitiesAssess claims for reasonable and appropriate treatment and rehabilitation needsInvestigate...
-
Claims Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Suncorp Full time{"title": "Claims Advisor", "description": "Role OverviewWe are seeking a skilled Claims Advisor to join our dynamic team in Newcastle. As a Claims Advisor, you will play a critical role in managing a portfolio of claims from lodgement to resolution.Key ResponsibilitiesAssess claims for reasonable and appropriate treatment and rehabilitation needsInvestigate...
-
Claims Specialist
2 months ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full timeJob SummaryWe are seeking a highly skilled Claims Specialist to join our team at Somerset Bridge Group. As a Claims Specialist, you will be responsible for investigating and managing personal injury claims in a proactive and efficient manner.Key Responsibilities:Claims Investigation: Conduct thorough investigations into personal injury claims, gathering and...
-
Claims Specialist
2 months ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full timeJob SummaryWe are seeking a highly skilled Claims Specialist to join our team at Somerset Bridge Group. As a Claims Specialist, you will be responsible for investigating and managing personal injury claims in a proactive and efficient manner.Key Responsibilities:Claims Investigation: Conduct thorough investigations into personal injury claims, gathering and...