Claims Handler

3 months ago


Newcastle upon Tyne, United Kingdom CCA Recruitment Group Full time

**Job Title**:Claims Handler

**Location**: Office located at Quorum Business Park, Benton Lane, Longbenton NE12 8BT

**Benefits**:

- Blended Working Model: After completing training onsite and being fully competent in your role you will have the choice to be office based or to hybrid work from home via our blended working model.
- Holiday Entitlement: generous holiday entitlement of 7.2 weeks, including bank holidays.
- Wellness Resources
- Pension Scheme: up to 7.5% contributions match.
- Life Assurance
- Exclusive Discounts
- Family Friendly Policies

**Salary**: Starting salary of £22,000 plus opportunity to earn bonus up to 10%

**Shifts**: Monday to Friday between the hours of 8am - 8pm and Saturday - Sunday between 9am - 5pm.

You will be responsible for:

- You will be conducting information gathering and data processing activities to support the administration of insurance claims
- Reviewing claims documentation to identify further information required and allocating cases to specialists and investigators as required
- Interviewing claimants to evaluate straightforward low-value claims
- Initiating contact internally and externally to convey requests, provide instructions or obtain information on behalf of senior colleagues
- You will receive full training, with the support and tools required to be successful

You will need:

- Customer Service experience with a background in Claims Handling is preferred but not essential
- The ability and experience to make decisions based on information presented
- Excellent written and verbal communication abilities, listening and empathy skills
- Comfortable with technology and the ability to use Microsoft Office
- A passion for delivering an excellent customer experience and finding the best outcome for our customers

**If you are interested in this fantastic opportunity with our client, get in touch with CCA Recruitment Group as interviews happening now**

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Private dental insurance
- Shuttle service provided
- Store discount
- Transport links
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: In person


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