Workplace Officer

5 months ago

Westminster, United Kingdom City of Westminster Council Full time

**About Us**:
**THE EXTRAORDINARY STORY OF TIFFENY’S POWERFUL VOICE**

At Westminster City Council, we don’t just listen to the voices and experiences of our residents - we listen to our people too. Tiffeny is a single mum whose young son has ADHD and before joining our team, she never thought she’d find a job that gave her flexibility and freedom to support her son’s needs. As a neurodivergent woman herself, she also never expected to be part of a team that not only supports her needs, but actively celebrates them - where people encourage her to be her true self. And that’s what she found here at the City of Westminster.

Working as an Engagement Officer Within the corporate property team means that she gets to meet people from all walks of life within the community supporting the development of positive change, especially being the voice for young people where it matters - in education, training, or employment. Her experiences and her amazing ability to relate to others means that within the first few months of joining our team, she’d already made a huge impact on things like accessibility in the Borough. Tiffeny feels heard and that’s because we know how important it is to listen.

**The Role**:
As a Workplace Officer, you can make your own powerful contribution to our team of 15 who describe themselves as ‘small but mighty’ Against the backdrop of a truly friendly and supportive environment in which the team work together to come up with innovative solutions to every challenge, you will find a great opportunity to develop your customer service skills.

Working across three unique sites, you will deliver exceptional reception and front-of-house services at whichever location you are based at that day. Each of these locations offers something completely different, so you will find plenty of variety in your work, particularly as you will be working with different staff and service users. This will also afford you the chance to develop a knowledge of many different areas of the council, which will set you up for a fantastic career.

On a day-to-day basis, you can expect to meet and greet visitors, members of the public and staff, seeing to it that they receive clear directions to the sources of information that they need, or that they are connected with the right departmental business contacts. Managing a wide variety of enquiries, you will oversee room booking requests, direct site porters to set up rooms and carry out occasional health and safety inspections. With a focus on ensuring the reception areas are welcoming environments, you will keep an eye on cleaning standards, and you will also handle some admin tasks including reporting and following-up on requests for minor repairs.

Across all that you do, you will be committed to helping us improve our offering, so if you’ve got ideas on how we can do things even better, we’d love to hear them

Please refer to the **Job Description** for more information

**About You**:
As this is a very social role, we will expect you to have the ability to communicate well in English both verbally and in writing, and you will have decent IT skills - if you have an understanding of Outlook, Word and Excel, that would be even better

With the patience to support customers who do not speak English as their first language, and the creativity to help those with disabilities, you will be the face of the council - someone who brings a can-do attitude to every project, and a smile to those you are meeting.

**What We Offer**:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

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