Customer Service Executive
1 day ago
**Customer Service Executive**
Competitive salary dependent on experience
Hours: Monday to Friday 09.00 - 17.00 (30-minute lunch break)
Based on site - Leighton Buzzard
Our client has been trading for 34 years. We have a fantastic opportunity for a Customer Service Executive to join an established and growing company.
**Responsibilities: Customer Service Executive**
- Answering & transferring incoming calls
- Updating ‘Errors and Weeklies’ spreadsheets
- Monitoring customer returns
- Arranging collections
- Ad-hoc order input
- Re-setting picking lists
- Setting up new accounts
- Managing key account changes / updates
- Liaison with FedEx & other carriers
- Actioning FedEx claims
- Dealing with customer queries / complaints: Missing products, incorrect products received, chasing deliveries
- Replacement orders
- Collections
- Credits
- Invoice only orders
- Returns
- FedEx exception report
- New account spread sheet
- Tracking orders with FedEx
- Sales & Warehouse errors report
- Communicating with other departments / team members
**Skills required: Customer Service Executive**
- Effective communication skills
- Excellent organisational and administrative skills
- Good IT skills Word, Excel and Outlook
- Previous Customer Service Executive exp or similar
- Good attention to detail
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.
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