Sales Co-ordinator- Customer Service

3 days ago


Leighton Buzzard, United Kingdom Grundfos Pumps Ltd Full time

Sales Co-ordinator
- Customer Service (1 year fixed term contract)

Grundfos are looking for a Sales Co-ordinator to join our internal Customer Services team based in Leighton Buzzard on a 1 year fixed term maternity cover contract. In this role you will contribute to our thriving Domestic Building Services sales team whilstdelivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc.

You will provide the first level of customer contact resolution on inquiries which can be resolved quickly and provide timely and effective quotations, technical advice, and order entry related support to Customers and sales teams.

The role will include the following responsibilities:

- Create tickets, e.g. RFI (request for information), RFQ request for quotation) and OEW (order entry workflow), for own processing or for forwarding to the back office.
- Create processed offers according to the description.
- Track offers according to specifications (e.g. sales guidelines).
- Follow up on Customer interactions within set SLA.
- Provide standard pricing and delivery information.
- Identify business opportunities and handover to external sales.
- Create, delete and maintain Customer contact data in the SAP CRM system.
- Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
- Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
- Manage Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
- Assist Customers with order progression and supply chain issues.
- Handle order fulfillment tasks.
- Provide order and delivery status to Customers.
- Record Customer complaints and

Could this be you?

We anticipate that you will have previous experience within Customer Services approx. 2 years minimum, relevant administrative experience, great organizational skills and accountability with customers.
- Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
- Demonstrate working knowledge SAP (CRM/SD) (not a requirement but would be advantageous)
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English

Why Grundfos?

At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunitybut an obligation. What really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

Furthermore, we offer:

- Flexible working location
- A wide range of employee benefits and discounts
- Access to health and wellbeing initiatives
- Access to internal training and great opportunities for individual development
- Free parking
- 25 days annual leave plus bank holidays

We look forward to hearing from you.


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