Senior Account Co-ordinator
3 days ago
**Senior Account Co-ordinator**
**Pitstone, Tring, Hertfordshire**
**£ Competitive**
5% Bonus, Excellent Pension, 33 Days Holiday + other excellent benefits
**Skills**: Customer Service, Excel, Communication, fast paced environment, SAP, account management
At Safran Electrical & Power, we recognise that aviation needs to innovate and change in order to protect our environment. We believe that future aircraft power systems will be hybrid-electric or full-electric, which is why we are working to develop and deliver advanced electrical solutions to help decarbonise flight. In addition to supporting the next generation of traditional aircraft, we are also working to support new VTol (Vertical Take-off and landing) products, light jets and urban mobility solutions that will revolutionise the way we fly.
If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team.
As a Customer Account Coordinator at Safran Electrical & Power you will responsible for delivering world-class customer service to our global Aftermarket customers. The role holder will be responsible for managing the daily interaction with our customers and maintaining and enhancing customer relationships in order to meet organisational and operational objectives
**The Role**
- Manage the daily interaction with a selection of regional Aftermarket customers
- Deliver front line business support and order management between Safran Electrical & Power and its global Aftermarket customer base
- Provide consistently high level customer services ranging through quotation, order acceptance, customer liaison for order tracking with internal Operations teams, issue resolution, invoicing, and administration of warranty claims and recovery of overdue payment in conjunction with the Customer Support Management and Finance teams
- Build strong relationships with customers and create an open and accessible communication route for free flow of information
**Desirable Experience**
- Previous experience working within a customer service environment managing multiple key customer accounts
- Previous experience in using SAP required and proficient in the use of Microsoft Excel
- Skills and experience in order of importance
- Excellent communication skills
- Evidence of written English at interview stage. This will be through providing certification of a formal English or technical qualification studied in the UK or overseas in English. If this cannot be provided you will be required to complete and pass an online SHL English comprehension test as part of the interview process.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Leighton Buzzard: reliably commute or plan to relocate before starting work (preferred)
Work Location: One location
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