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3 months ago
Role Description
**Post: Project Administrator**
**Base: Reed House, Broadland Business Park Norwich**
**Reports to**:Service Lead**
**Job Details**:
**Salary**: £20,375 per annum
Full time: 37.5 hours per week
Fixed Term until 31st March 2024
30 days leave per annum (pro rata)
Norwich based and working across 19 North Norfolk GP Practices
Ability to drive and have own transport
North Norfolk Primary Care Ltd is an alliance of 19 GP Practices in North Norfolk. The organisation’s aim is to sustain the delivery of primary care at scale, while supporting workforce development and improving access to primary care.
Summary Job Role
**The post holder will provide a high-quality, comprehensive and pro-active project administrator function to support the delivery of projects and services. This post requires a flexible ‘can-do’ attitude with adaptability and a responsive, positive approach to change.**
**Key Responsibilities**
We are looking for a dynamic and driven project administrator with a good understanding of primary care to work alongside the transformation lead. You will be working with other health and social care partners to support collaborative working and the development and sustainability of GP practices in the Norfolk & Waveney area.
Principle Responsibilities
- Provide support to the project management team and various clinical service teams
- Liaise with clinical staff on a regular basis and maintain clinical systems on a daily basis
- Ensure full and accurate recording of information in the patient’s computerised records
- Manage patient bookings, diaries and correspond as necessary.
- Ensure calls are answered and are made in an effective and efficient manner.
- Respond to internal and external queries independently using own initiative and in a friendly manner
- Build relationships and co-operate with internal and external stakeholders to enable the successful collection of data and ability to secure information easily
- Attend project meetings and service team meetings as necessary
- Carry out administrative tasks
- Attend clinics and meetings when requested
- Collate data on a regular basis for project evaluation.
- Checking, monitoring and recording all invoices received for services
- Administer and compile patient experience surveys for the clinical services
- Work within existing guidelines, policies and procedures for services.
- The post holder shall as necessary provide cover for and undertake duties of absent colleagues when needed.
North Norfolk Primary Care - Generic Job Description Areas Communication
- Utilise and demonstrate sensitive communication styles.
- Communicate effectively with stakeholders, patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
- Anticipate barriers to communication and take action to improve communication
- Maintain effective communication within the office environment and with external stakeholders
- Act as an advocate for patients and colleagues
- Ensure awareness of sources of support and guidance (eg PALS) and provide information in an acceptable format to service users, recognising any difficulties and referring for further support where appropriate
Delivering a quality service
- Prioritise, organise and manage own workload in a manner that maintains and promotes quality
- Participate in quality assurance and safety processes across the organisation and its activities
- Participate in shared learning across the organisation and wider health and social care system
- Use a structured framework (e.g. root-cause analysis) to manage, review and identify learning from complaints, clinical incidents and near-miss events
- Assess the impact of policy implementation on care delivery
Leadership - personal and people development
- Take responsibility for own learning and performance including participating in coaching/supervision and acting as a positive role mode
- Support staff development in order to maximise potential
- Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice
- Critically evaluate and review innovations and developments that are relevant to the area of work
- Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services
- Contribute to planning and implementing changes within the area of care and responsibility
- Contribute to the development of local guidelines, protocols and standards
Team working
- Understand own role and scope and identify how this may develop over time
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
- Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence
- Create clear referral mechani
