Uk Customer Service Coordinator

6 months ago


Basingstoke, United Kingdom Macmillan Full time

**Purpose of the role**: Provide excellent customer service, fulfil administrative tasks, deal with queries and work to agreed service levels for Publishers and Customers.

**_ Need to do_**

**_ Key tasks_**
- Working within our ticketing system and Vista (order entry system), accurately processing all orders and queries in line with the departments' service levels and international regulations in order to facilitate timely payment._
- _Ensure effective and continual communication with internal colleagues and external publishers, customers and carriers in a clear, thorough and personal manner, in line with our Delivery Excellence standards._
- _Escalate all issues which cannot be easily resolved to the UK Customer Services Lead Co-ordinator or Manager_
- _Conduct oneself in a positive manner which promotes the Customer Service Department and company values_
- Ensure processes are as smart as they can be, understand the customers’ or Publishers’ requirements and look for opportunities to develop and improve - maintaining the related training chapters in the MDL Solution Centre. _
- _Work with your team to support and share knowledge where possible._
- _Identify repetition of problems/issues and work to resolve them._
- For the full job description: _CLICK HERE_

This is an exciting role that requires strong interpersonal skills, initiative and the ability to work with limited supervision, plus the flexibility to cope with a varied workload.

The position will be 35 hours per week and hours of work will vary between 08.30 am-5.30 pm Monday to Friday.

All applicants must have the right to live and work in the United Kingdom.



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