Customer Service Coordinator

5 months ago


Basingstoke, United Kingdom Vistry Group PLC Full time

Role Overview:
**In a Nutshell**

**Experience in the housebuilding sector is essential.**

We are pleased to say, this role can accommodate agile working arrangements

**Let’s cut to the chase, what’s in it for you**
- Competitive basic salary and annual bonus
- Agile working possible (dependent on role)
- Up to 33 days annual leave plus bank holidays
- Private Healthcare
- Enhanced maternity, paternity and adoption leave
- Competitive contributory pension scheme
- Life assurance - 4 x your annual salary
- Share incentive schemes
- Employee rewards portal with many more benefits

**In return, what we would like from you**
- Behave in line with our company values - Integrity, Caring and Quality
- Previous experience working within a similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Touch Typing
- A calm and cheery personality
- Patience and calmness under pressure
- A sense of humour
- Good planning and organisations skills
- Problem solving and decision making skills
- A polite, tactful, and assertive attitude
- Excellent communications skills
- Good team working skills
- A commitment to work as required to meet the needs of the business

Desirable
- 5 GCSE’s or equivalent including Maths & English
- Experience working for a residential house builder ideally within the customer facing environment
- An understanding of building regulations and legal obligations.
- A good understanding of written English Grammar

**More about the Customer Service Coordinator role**
- To address and respond to customer issues in a prompt and organised way.
- To deliver an excellent customer service, understanding and empathy to our customers.
- To liaise with internal departments and form excellent working relationships as part of the larger team.
- To communicate effectively and regularly with colleagues and management.
- Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
- Keep our database system up to date at all times.
- Carry out general administrative duties.
- Work directly with the office manager to ensure our KPI’s are in line with company guidelines.
- Learn and at all times adhere to the company Health and Safety requirements.

**Finally, let’s tell you a bit more about us**

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

LI-HA1



  • Basingstoke, United Kingdom HAYS Full time

    Customer Service Coordinator, Permanent, Basingstoke, Full-Time, Mon-Fri, £28K PA plus benefits Your new company You will be working for an award-winning organisation who provide outstanding products and services. You will be joining a professional, stable and friendly team in the role of Customer Service Coordinator. No two days will be the same and the...


  • Basingstoke, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Southern, at our Basingstoke office in Hampshire. As our Customer Service Coordinator, you will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home. Experience...


  • Basingstoke, United Kingdom HAYS Full time

    Customer Service Coordinator, Permanent, Basingstoke, Full-Time, Mon-Fri, £28K PA plus benefits Your new company You will be working for an award-winning organisation who provide outstanding products and services.  You will be joining a professional, stable and friendly team in the role of Customer Service Coordinator.  No two days will be the same and...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Customer Service Coordinator Job DescriptionOffice Angels is seeking a highly organized and customer-focused Customer Service Coordinator to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our key accounts and other UK customers.Key Responsibilities:Liaise with key accounts and...


  • Basingstoke, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** We have a great opportunity for a Customer Service Coordinator to join our team within Vistry Housebuilding Southern, at our Basingstoke office. As our Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or written communication and co-ordinate and administer all...


  • Basingstoke, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** We have a great opportunity for a Customer Service Coordinator to join our team within Vistry Southern, at our Basingstoke office. As our Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Job Title: Customer Assistance CoordinatorOffice Angels has partnered with a forward-thinking client to recruit a Customer Assistance Coordinator. This role offers a hybrid work pattern of 3 days in the office and 2 from home.Key Responsibilities:Liaise with key accounts and other UK customers to ensure prompt and accurate responses to all correspondence...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Job Title: Customer Assistance CoordinatorOffice Angels has partnered with a forward-thinking client to recruit a Customer Assistance Coordinator. This role offers a hybrid work pattern of 3 days in the office and 2 from home.Key Responsibilities:Liaise with key accounts and other UK customers to ensure prompt and accurate responses to all correspondence...


  • Basingstoke, United Kingdom CV-Library Full time

    In a Nutshell… We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Southern, at our Basingstoke office in Hampshire. As our Customer Service Coordinator, you will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in...


  • Basingstoke, Hampshire, United Kingdom Kier Group Full time

    We are seeking a skilled Customer Service Coordinator to join our Maintenance team in Basingstoke. As a key member of our team, you will be responsible for providing exceptional customer service and supporting our Maintenance Helpdesk team in responding to PPM queries.Key responsibilities will include:Taking PPM calls from engineers and resolving queries in...


  • Basingstoke, United Kingdom Net Recruit Full time

    **Your Company**: A growing, and highly successful engineering business has approached the NET Recruit team to assist them in their search for a Customer Service Coordinator, to report into the office located in the Basingstoke area. Creating and maintaining products to an exceptionally high standard, this business is involved at every step of the process,...


  • Basingstoke, Hampshire, United Kingdom Kier Group Full time

    We are seeking a skilled Customer Service Coordinator to join our Maintenance team in Basingstoke.The successful candidate will be responsible for supporting the Maintenance Helpdesk team in responding to PPM queries.Key responsibilities will include:Taking PPM calls from engineers and raising remedials as necessary.Allocating and scheduling PPMs to ensure...


  • Basingstoke, Hampshire, United Kingdom Cast UK Limited Full time

    About the RoleWe are seeking a highly organized and proactive individual to join our dynamic team as a Sales and Customer Service Coordinator. As a key member of our sales team, you will play a vital role in supporting our sales efforts and providing exceptional customer service.Key ResponsibilitiesAssist the sales team with daily administrative tasks,...


  • Basingstoke, Hampshire, United Kingdom Cast UK Limited Full time

    About the RoleWe are seeking a highly organized and proactive individual to join our dynamic team as a Sales and Customer Service Coordinator. As a key member of our sales team, you will play a vital role in supporting our sales efforts and providing exceptional customer service.Key ResponsibilitiesAssist the sales team with daily administrative tasks,...


  • Basingstoke, Hampshire, United Kingdom Kier Group Full time

    We are seeking a skilled Customer Service Coordinator to join our Maintenance team based in Basingstoke. The successful candidate will be responsible for supporting the Maintenance Helpdesk team in responding to PPM queries.Key responsibilities will include:Taking PPM calls from engineers and raising remedials as necessary.Allocating and scheduling PPMs to...


  • Basingstoke, Hampshire, United Kingdom Kier Group Full time

    We are seeking a skilled Customer Service Coordinator to join our Maintenance team based in Basingstoke. As a key member of our team, you will be responsible for supporting the Maintenance Helpdesk in responding to PPM queries.Key responsibilities include:Taking PPM calls from engineers and resolving queries in a timely and efficient manner.Raising remedials...


  • Basingstoke, Hampshire, United Kingdom Cast UK Limited Full time

    Are you a highly organized and proactive individual with a passion for sales and customer service? We are seeking a Sales and Customer Service Coordinator to join our dynamic team in Basingstoke.Key Responsibilities:Assist the sales team with daily administrative tasks, ensuring seamless communication and efficient processes.Manage and process sales orders...

  • Customer Service

    5 months ago


    Basingstoke, United Kingdom Page Personnel Full time

    World leading in their sector - A business that will offer real career progression **About Our Client**: **Customer Service - Key Account Coordinator, Basingstoke**:A truly international and market leading business, with modern offices close to key bus routes and offering free parking. This is a great business to grow your career. **This is a varied and...


  • Basingstoke, United Kingdom Alexander Mae Full time

    **The Company** Our client is a housebuilding company and they currently have over 200 sites in England. With fantastic experience and reputation, they really care about their customers and their staff. **The Role**: On behalf of our client we are seeking a **Customer Service Coordinator** in **Basingstoke. **In this role you will be responsible for...

  • Service Coordinator

    5 months ago


    Basingstoke, United Kingdom Trane Technologies Full time

    At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we...