Customer Service
7 months ago
World leading in their sector
- A business that will offer real career progression
**About Our Client**:
**Customer Service - Key Account Coordinator, Basingstoke**:A truly international and market leading business, with modern offices close to key bus routes and offering free parking. This is a great business to grow your career.
**This is a varied and challenging position which will involve**:
- Understanding Key Account customers' requirements
- Developing and improving the EDI relationship
- Scheduling and attending meetings
- Producing minutes and controlling the action points from the meetings
- Monitor the dispatch performance of orders assisting in warehouse workload management
- Actively involved in the change management process; raising and testing change management forms as required
- All areas of Customer Service, processing orders, liaising with warehouse and 3PL
- Dealing with Amazon or large retailers is a big advantage but not essential
**The Successful Applicant**:
**Customer Service - Key Account Coordinator, Basingstoke**:
This is an exciting role that requires strong interpersonal skills, initiative and the ability to work with limited supervision, plus the flexibility to cope with a varied workload. Knowledge of the complexities of logistics or distribution would be an advantage.
- Recent experience of face to face-to-face Key accounts management
- Excellent written and verbal communication skills
- Excellent working knowledge of Microsoft Office Excel
- A thorough understanding of Customer Services Processes would be an advantage
- A flexible and willing attitude
- Demonstrate attention to detail
- Used to dealing with SLAs and tight deadlines with changing customer demands
The position will be 35 hours per week and hours of work will vary between 08.30 am-5.30 pm Monday to Friday. T**his role does allow for a degree of working from home, circa 2 days a week.**
All applicants must have the right to live and work in the United Kingdom.
**What's on Offer**:
Salary of circa £25,000 with good holiday, free parking and other benefits.
- Hybrid Working
- Employee benefits package
- Life insurance, Group Income protection, EAP, Private medical insurance, Pension, Cycle to work, Gym memberships, Tastecards, Sight tests and glasses contribution, On-site health checks and flu vaccinations and many more.....
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