Customer Service Advisor

4 days ago


Basingstoke, United Kingdom Search Consultancy Full time

**Customer Service Advisor: £23,000 - £25,000**

**Senior Advisor: £25,000 - £30,000**

**hybrid working** 2/3 days split or full time office based which ever is preferred,
**34 days annual leave**, life insurance 4x salary, bupa healthcare, excellent pension contributions, **progression opportunities.**

Full time, part-time option will be considered however you must still commit to full time hours during the training period (6 weeks)
Basingstoke based
**6 weeks full training provided**, Monday - Friday core hours.
**Duties**:

- Inbound customer service within the financial service industry
- Live webchat
- Advising on financial products customers are enquiring about
- Provide technical support to customers using the platform
- Engage customers in genuine, enjoyable conversations to understand their needs
- Managing calls in line with agreed service levels
- Manage live web chat conversations
- Providing the right solutions for customers
- Consistent achievement of agreed quality auditing
- Attend training sessions to continuously improve knowledge and performance
- Suggest areas for improvements which could result in an enhanced customer experience



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