Customer Service Coordinator Basingstoke 12 Month

7 months ago


Basingstoke, United Kingdom Alexander Mae Full time

**The Company**

Our client is a housebuilding company and they currently have over 200 sites in England. With fantastic experience and reputation, they really care about their customers and their staff.

**The Role**:
On behalf of our client we are seeking a **Customer Service Coordinator** on a **12 month contract** in **Basingstoke. **In this role you will be responsible for dealing with customer concerns received by telephone or written communication and co-ordinate and administer all solutions and repairs.

Responsibilities will include:

- Keep purchaser’s plot file information up to date.
- Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
- Record receipt of all purchaser’s correspondence and respond within 3 working days.
- Record receipt of all purchaser’s telephone calls and return a courtesy call on the same day.
- Issue instructions to Sub-contractors.
- Assist cost monitoring.
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28 day period.
- Record dates of customer visits and log all defects identified.
- Carry out all necessary calls in relation to the customer journey.
- Keep data system up to date at all times.
- Carry out general administrative duties.
- Work directly with Customer Service Manager to assist management of large scale works.
- Produce accurate and timely job sheets for sub-contractors.
- Chase sub-contractors as appropriate to ensure target dates are met.
- Issue contra charge notifications to sub-contractors.

**The Person**:
For this role our client is looking for someone who has:

- Previous experience working within a similar environment
- Good understanding of Microsoft Office, Excel, Outlook
- Ability to handle complaints and difficult situations
- Good planning and organisations skills
- Problem solving and decision making skills
- A polite, tactful and assertive attitude
- Patience and calmness under pressure
- Excellent communications skills
- Good team working skills

**The Location**:
Covering Bristol and surrounding locations.

**The Salary**:
£31,000 (this is a 12 month contract)

**The Hours**:
37.5hr week Monday - Friday

**The Benefits**:

- Agile working arrangements
- 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
- Free private healthcare from your start date
- Company contributory pension scheme
- Life assurance - 3 x your annual salary
- Sharesave scheme
- Cycle to work scheme - up to £3000
- Support with a professional membership
- Denplan, GymFlex

INDHS

**Job Types**: Full-time, Temporary contract

**Salary**: £31,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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