Service Coordinator

7 months ago

Basingstoke, United Kingdom Trane Technologies Full time

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

**Job Summary：**

We are recruiting for a Service Coordinator, based at our Basingstoke office. The Service Coordinator will carry out the day to day co-ordination of our unitary HVAC servicing and maintenance offering, providing a key interface between customers and technicians. The role involves dealing with a high volume of orders and enquiries, quoting basic remedial works and sending to customers; coordinating multiple and at times conflicting priorities to ensure customer satisfaction**.**

**Responsibilities**:

- Manage the scheduling of complex service projects from order entry to invoice.
- Handle incoming technical questions or queries from customers.Manage the technicians’ diary by liaising with the Unitary Operations Manager to allocate calls in a timely manner.
- Organise/schedule all work in progress/outstanding calls in a timely manner.
- Keep customers and technicians informed of progress/any changes to pre-arranged plans.
- Be flexible in approach when dealing with on demand call outs working with the Operations Manager as required to deliver a seamless service.
- Correctly prioritise works to suit workload.Reviewing reports from technicians, quoting basic remedial works and sending to customers.
- Ensure calls and invoicing remains up to date.
- Order parts from suppliers when given specific information from technicians.
- Answer customer queries/complaints relating to service calls and technician visits.
- Check incoming orders and process in line with company procedures.
- Maintain database, accurately updating customer information.
- Become familiar with specific customer requirements and maintain existing/new relationships.

In addition to these duties employees are required to carry out such other tasks as may be reasonably required.

**Qualifications**:

- Experience in HVAC business, Technical Services business or similar industry (e.g. customer service, engineer scheduling) and technical activity focused on technical products/solutions;

**Key Competencies**:

- Ability to work confidently and efficiently with Microsoft Word, Outlook, PowerPoint, Excel & Access
- Produce correspondence and documents and to maintain presentations, records, spreadsheets and databases.
- Strong communication skills both oral and written.
- Previous multi-project coordination/scheduling experience in a high volume environment.
- Ability to work under pressure.
- Highly customer focused and proactive.
- Commercial acumen.
- Flexibility and pragmatism in respect of the demands of the role and the seasonal nature of the business

Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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