Customer Care Manager

2 weeks ago


Edinburgh, United Kingdom The Edinburgh Recruitment Agency Ltd Full time

**Customer Care Manager**

**Overview**:
Our client is an established and fast-growing Destination Management company with offices in the UK and Ireland. They are looking for a Customer Care Manager for the North America and Long-Haul Markets. This role is located their Edinburgh office, with anopportunity to work hybrid.

**Benefits and pay range**:

- £dependent on experience. Permanent, Full Time Position.
- Mon - Fri 9:00am - 5:00pm
- Hybrid working option, excellent company benefits

**Responsibilities and Duties**:

- Management of the customer care function of the North American markets and direct responsibility of key specific accounts
- Management and mentoring of all staff and interns assigned to the area. This includes regular meetings, point of escalation, staff rostering, annual leave management and workload management
- Using Tourplan to generate client and supplier communications and proposals. Monitoring responses to clients to ensure timely and professional follow up
- Meeting clients as appropriate
- Providing operational support as needed, including ensuring the department’s 24-hour emergency number is in operation

**Requirements and Qualifications**:
**Essential**:

- Fluency in verbal and written English
- GoodknowledgeoftheUKtourism industry and North American inbound market
- Excellentorganisationalskillswithgoodattentiontodetail
- Excellentcustomercareandcommunicationskills
- Teamplayerabletoworkinabusy environment
- Very good knowledge of MS Office

**Desirable**:

- Relevant degree qualification in Languages, Business or Tourism

**Application instructions**:
Interviews to be held immediately so please send your CV to Georgina TODAY


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