Customer Care Manager

3 weeks ago


Edinburgh, United Kingdom MAPAL Group Full time

MAPAL Group is looking for an Edinburgh based📍Customer Care Manager.


This role reports to Customer Care Team Lead.


At MAPAL Group, you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer service will make us the clear new market leader in hospitality solutions for hotels, pubs, restaurants, and institutions. With the continued expansion of our business, we seek qualified candidates who share our vision, values, and commitments to superior customer service and market growth. The key to our success is the commitment to equal opportunities that we offer.


A Customer Care Manager forms part of our Customer Care Team. A team of Customer Care Managers who operate on a ‘one to many’ business module, providing an efficient customer focused service to our pool of C & C+ customers who either fall under a specific ARR banding or are not a core industry customer.


A Customer Care Manager will share responsibilities of managing a large portfolio of customers remotely, engaging stakeholders and forming reliable relationships. The team will work closely to share the responsibilities of retaining and growing the customer base. They will pro-actively work with customers to ensure engagement with their solution, discuss alternative products in our portfolio that could support the customer's goals and help them achieve ongoing operational success.


Responsibilities

• Manage a large group of accounts using a light touch transactional approach.

• Protect controllable attrition and ARR value of portfolio.

• Identify customer strategy, growth plans and key contacts to uncover cross-sell and upsell leads for Sales.

• Expand and maintain a detailed account record of each account within the CRM.

• Participate in identifying industry best practices to be shared.

• Support industry-specific marketing campaigns for the customer base.

• Educate and direct customers to self serve support available.

• Use automation to obtain health scores and engage with customers on mass.


Qualities & Requirements

The successful candidate will have:

• Experience working in the hospitality sector with a focus on bars/pubs, restaurants, or hotels.

• Ability to identify problems and opportunities as well as offer or implement actions and solutions.

• Proven ability to effectively manage work across teams and disciplines.

• An ability to influence others through effective communication and negotiations.

• LMS experience is a plus.

• Multi-lingual is an asset (English, French, Spanish).


Skills:

• Excellent oral and written communication skills.

• Excellent personal organization skills and attention to detail.

• Strong people skills. Ability to work well with a diverse multi-cultural environment.

• Willingness to work flexible hours when required.

• The ability to work independently or as part of a team and the ability to take direction is a must.

• Strong analytical and troubleshooting skills.

• Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment.


MAPAL Group offers competitive salaries, achievable incentive bonuses, career advancement opportunities and unique employee-focused culture.



  • Edinburgh, United Kingdom MAPAL Group Full time

    Job DescriptionMAPAL Group is looking for an Edinburgh based??Customer Care Manager.This role reports to Customer Care Team Lead.At MAPAL Group, you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer...

  • Customer Care Manager

    3 weeks ago


    Edinburgh, United Kingdom MAPAL Group Full time

    MAPAL Group is looking for an Edinburgh based Customer Care Manager.This role reports to Customer Care Team Lead.At MAPAL Group, you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer service will make...

  • Customer Care Manager

    12 hours ago


    Edinburgh, United Kingdom MAPAL Group Full time

    Job Description MAPAL Group is looking for an Edinburgh based📍 Customer Care Manager. This role reports to Customer Care Team Lead. At MAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion...

  • Customer Care Manager

    4 weeks ago


    Edinburgh, United Kingdom The Edinburgh Recruitment Agency Ltd Full time

    **Customer Care Manager** **Overview**: Our client is an established and fast-growing Destination Management company with offices in the UK and Ireland. They are looking for a Customer Care Manager for the North America and Long-Haul Markets. This role is located their Edinburgh office, with anopportunity to work hybrid. **Benefits and pay range**: -...

  • Care Home Manager

    4 weeks ago


    Edinburgh, United Kingdom Reed Social Care Full time

    ** Job Title**:Care Home Manager **Location**:Edinburgh **Salary**:Dependant on experience Reed Health & Care is delighted to be working with various clients to source for a Care Home Manager.The client is an established care home who care for frail and elderly with dementia. You would be perfect for this role is you have: - Experience of managing a...

  • Care Planner

    4 weeks ago


    Edinburgh, United Kingdom Prestige Nursing + Care Full time

    **Job Title: Care Planner** **Location: Edinburgh** **Salary: £22,000pa** **Hours: Full time hours, Monday to Friday - 9am to 5pm (plus, paid on-call expectations)** **Life at Prestige**: People are at the very heart of Prestige, and we want to make life better for them. As a Care Planner you’ll grow and develop in an exciting business that puts people...


  • Edinburgh, United Kingdom Accelerate Support and Care Full time

    As this is a new business care agency with a clear plan for growth, we are looking for an Experienced and Care Manager who believes in our ethos and values to manage our Care at Home services Provide the highest quality of care and support to young adults and elderly service users in accordance with the companys policies & procedures and the standards set...


  • Edinburgh, United Kingdom Accelerate Support and Care Full time

    As this is a new business care agency with a clear plan for growth, we are looking for an Experienced and Care Manager who believes in our ethos and values to manage our Care at Home services Able to reign in new business and clients Support with the staff onboarding and participate in the trainings Provide the highest quality of care and support to young...


  • Edinburgh, United Kingdom Accelerate Support and Care Full time

    As this is a new business care agency with a clear plan for growth, we are looking for an Experienced and Care Manager who believes in our ethos and values to manage our Care at Home services Able to reign in new business and clients Support with the staff onboarding and participate in the trainings Provide the highest quality of care and support to young...


  • Edinburgh, United Kingdom Accelerate Support and Care Full time

    As this is a new business care agency with a clear plan for growth, we are looking for an Experienced and Care Manager who believes in our ethos and values to manage our Care at Home services Able to reign in new business and clients Support with the staff onboarding and participate in the trainings Provide the highest quality of care and support to...

  • Care Planner

    4 weeks ago


    Edinburgh, United Kingdom Prestige Nursing + Care Full time

    **Job Title: Care Planner** **Location: Edinburgh** **Salary: £22,000pa** **Hours: Full time hours, Monday to Friday - 9am to 5pm (may include evenings & weekends)** We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity....


  • Edinburgh, United Kingdom SOENEC Full time

    Our client is seeking a dynamic individual to join their team as a Customer Care Administrator. In this role, you'll be at the forefront of delivering exceptional support to their valued customers while ensuring the seamless operation of their customer care processes. From handling day-to-day inquiries to assisting with administrative tasks and maintaining...


  • Edinburgh, United Kingdom Accelerate Support and Care Full time

    As this is a new business care agency with a clear plan for growth, we are looking for an Experienced and Care Manager who believes in our ethos and values to manage our Care at Home services Able to reign in new business and clients Support with the staff onboarding and participate in the trainings Provide the highest quality of care and support to...


  • Edinburgh, United Kingdom Accelerate Support and Care Full time

    As this is a new business care agency with a clear plan for growth, we are looking for an Experienced and Care Manager who believes in our ethos and values to manage our Care at Home servicesAble to reign in new business and clientsSupport with the staff onboarding and participate in the trainingsProvide the highest quality of care and support to young...


  • Edinburgh, United Kingdom Accelerate Support and Care Full time

    As this is a new business care agency with a clear plan for growth, we are looking for an Experienced and Care Manager who believes in our ethos and values to manage our Care at Home servicesAble to reign in new business and clientsSupport with the staff onboarding and participate in the trainingsProvide the highest quality of care and support to young...


  • Edinburgh, United Kingdom Accelerate Support and Care Full time

    As this is a new business care agency with a clear plan for growth, we are looking for an Experienced and Care Manager who believes in our ethos and values to manage our Care at Home servicesAble to reign in new business and clientsSupport with the staff onboarding and participate in the trainingsProvide the highest quality of care and support to young...


  • Edinburgh, United Kingdom Accelerate Support and Care Full time

    Accelerate Support & Care is a start-up private care company in Edinburgh, United Kingdom.We are committed to providing exceptional care to our residents and our values of Caring,Passionate and Teamwork are at the heart of all we do. Our success is built on the strengthof our people, and with a diverse range of support functions, we are on a mission to...


  • Edinburgh, United Kingdom Pettigrew Recruitment Group Ltd Full time

    **Are you a construction professional with a passion for customer service and think you would excel in a Customer Service Inspector role?** We are delighted to be working with one of the leading brands in luxury homes as they look to add a key member of their customer care team overseeing the inspection and remediation works associated with legacy homes for...

  • Care Assistant

    4 weeks ago


    Edinburgh, United Kingdom Accelerate Support and Care Full time

    Responsibilities: - Assisting clients with personal care tasks, such as administering medication, grooming, and dressing - Providing companionship and emotional support to clients - Assisting with meal preparation and feeding - Administering medication as directed by healthcare professionals - Assisting with light housekeeping tasks, such as laundry and...


  • Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are currently recruiting for Social Care - Customer Service Advisors to join their established team on a temporary basis. Hours - Monday - Friday, 0830 - 1700 Location - Edinburgh City Centre Duration - Temporary, ongoing Pay - £11.81 per hour Immediate start You will be joining an established team to carry out the...