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Conference & Events Supervisor

5 months ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
As a conference & events supervisor you will cover all elements of the operation, both front of house customer service and presentation and delivery of the food offer. You will deliver an outstanding customer experience, ensuring compliance to the food safety policy and operating procedures as well as achieving sales and customer service targets.
You will support management to lead the team to adhere to service standards and provide top quality service to all events. You will assist with staff training and development and be a constant example of the level that all staff should reach. It is important that you use your experience to offer suggestions to improve service standards to help all events run smoothly.
Being a key team player and demonstrating a passion and pride in what you do is essential. As customer service is key to this role you will always be polite, professional and helpful to all clients.

**Main Duties and Responsibilities**
To ensure the team execute the food and drink offer to the agreed presentation standards.
To manage the control of food and drink items ensuring compliance with company policies is always achieved. This will include managing internal functions and events.
To lead the team to provide first class service for all events.
Organising daily routes and staffing requirements for the department planning for the week ahead drop offs and pickups.
Use sound judgement in dealing with customer queries/complaints and take appropriate action for amicable solution(s) to be found.
Build effective relationships with team members, empowering them to bring forward new ideas to improve the offer and service delivered.
Decision making with respect to any staff issues, communicate requirements if any minor concerns and escalating more complex issues to the Operations Manager.
Liaising with the hospitality chef regarding dietary needs, ordering of stock, menus and ticketing.
Take control of stock, and assist with monthly stocktaking for the department.
Demonstrate a positive attitude and flexible working approach to meet the demands of the operation.
Demonstrate a passion for customer service excellence and offer a personalised service that exceeds customer expectation.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/ Qualifications**

**Essential**
A1 Ability to demonstrate the competencies to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
A2 Previous experience in a catering/hospitality environment.
A3 Good presentation and professional yet personable and friendly.

**Desirable**
B1 Food safety level 1 and 2

**Skills**

**Essential**:

C1 A positive and energetic outlook.
C2 Excellent time management skills.
C3 Strong organisational and planning skills.
C4 Strong leadership and motivational skills.
C5 Highly flexible and adaptable with the ability to plan and prioritise your own and others work.
C6 Excellent problem-solving abilities and a real eye for detail.

**Experience**

**Essential**:

E1 An ability to demonstrate the competencies to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role elsewhere.
E2 Health and safety awareness in a similar environment is essential.

**UoG Commercial Ltd** is a subsidiary company wholly owned by the University of Glasgow and provides catering services as part of the new extended campus at the University. As our employees are integrally involved in generating and sharing in the business’ success, including a share of the profits, we call ourselves ‘partners’ rather than staff.
We want our customers and partners to feel equally valued and appreciated because they are both important to our success.
We recognise that the way we conduct ourselves reflects not just on the company, but on the University of Glasgow and so our values are at the heart of the way in which we behave.
Put simply we ask our partners to:

- Be friendly and positive
- Treat everyone with respect
- Take pride in everything they do

**Terms & Conditions**
Salary £10.90-£12.00 per hour, depending on skills and experience.
37.5 hours per week.
28 days holiday plus 9 public holidays.
PRP plus Profit Share.
This appointment is full time (37.5 hours p/w, and 5 over 7 days) and open-ended. Flexibility will be required by mutual agreement and there will be some weekend and public holiday working at peak periods.