Conference and Banqueting Operations Supervisor

7 months ago

Glasgow, United Kingdom Hilton Full time

**WELCOME TO A WORLD OF OPPORTUNITIES***:

- **
There is a saying in Glasgow ‘The People Make Glasgow' and at Hilton Glasgow, it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here

**Please note this role will require Late-night work behind the Events Bar on a 30-hour-per-week contract.**

**A WORLD OF REWARDS**
- ** Hourly Rate**
of

£12
- **Free**
**and healthy**

**meals**
when on duty
- **Grow your Career**:

- **Personal Development**
programmes designed to support you at every step of your career
- **A chance to make a difference**
through our Corporate Responsibility programmes - Find out what and how we are doing ()
- **Team Member Travel Program**:

- **Team Member Referral Program**:

- **High street discounts**:
with Perks at Work
- **Holiday**:
28 days

including bank holidays (increasing yearly to up to 33 days)
- **Discounted dental and health cover**:

- **Free Parking**
(depending on availability)
- **Discounted Taxi**
when public transports stop running
- **Guest Experience Day**
after successfully passing probation
- **Modern and inclusive**
Team Member's areas

**What will I be doing?**

As a Conference and Banquet Operations Supervisor, you are responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Banquet Operations Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Supervise Conference and Banqueting operations
- Communicate and delegate in line with daily function sheets
- Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service
- Welcome guests in a polite and friendly manner
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Ensure cleanliness of work areas
- Plan, organise and control the daily operations
- Ensure compliance of brand standards
- Represent needs of the team
- Assist Food and Beverage with achieving financial targets
- Assist Conference and Banquet Manager with training and developing the team
- Assist with annual and mid-year appraisals with team members under your responsibility
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships

**What are we looking for?**

A Conference and Banquet Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous Conference and Banquet experience
- Committed to delivering high levels of customer service
- Positive attitude
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels

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