Client Service Lead

3 months ago

Bournemouth, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Are you looking for a leadership role based in the Firm’s Security Services business? Then this role is for you.

As a Client Service Lead - Vice President in the Custody Middle Offiice team, you will play a vital role in the day to day management of Custody Middle Office. You will act as a single point of contact for client’s in respect of their Trade, Cash and Asset Servicing enquiries and likewise the team performs client outreach, on behalf of the various Operational Teams within Custody Middle Office. Key focus areas for the role are proactivity, responsiveness, knowledge and drive for excellence.

**Job responsibilities**
- Work a part of a global team providing direct client support across a wide variety of products and markets
- Build strong internal and external working relationships and partnerships
- Liaise with other JPM teams to ensure excellent client service delivery
- Manage client issues log and attend client meetings to discuss issues with clients. Also present to clients on any system or market training requirements
- Perform root cause analysis
- Identification of opportunities to reduce client enquiries and improve client STeP rate

**Required qualificatons, capabilities, and skills**
- Self-motivated, flexible, innovative, adaptable and analytical
- Excellent prioritisation, planning, organisational and time management skills
- Excellent interpersonal skills, confident at interacting with and communication with internal and external parties, including senior stakeholders
- Industry/product knowledge in Trades and Cash settlement is required and Asset Servicing would be beneficial
- Previous managerial experience would be an advantage but not necessary
- Ability to motivate and encourage others to deliver on objectives
- Proactiveness in ownership and escalation of issues
- Willingness to learn new skills and continuously improve knowledge

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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