Emea Prime Finance

3 months ago

Bournemouth, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Are you an emotionally intelligent team player passionate about client service? Then you have found the right team

As an EMEA Prime Finance - Client Service Representative - Senior Associate in EMEA Prime Cash Client Service, you will own operational client experience for our cash equity and repo financing prime clients. In a world where new ideas and technology can be copied easily, the operational client experience is becoming an increasingly significant driver for our clients when selecting which prime broker to settle with.

From a client service perspective, we define the operational client experience in four ways. Firstly, partnering with our clients to design an efficient operational model from trade capture through to settlement. Secondly, providing best in class operational risk management. Thirdly, using data to present trends and influence the behavior of our clients, internal teams and any third parties involved. And finally, being able to design our own solutions through digital automation platforms such as Alteryx.

**Responsibilities**:

- Ensures trades are captured and settled in an accurate, timely and efficient manner
- Manages proactively failing settlements to minimize risk and penalty charges
- Partners with clients and internal teams to ensure that cash and positions are reconciled accurately
- Builds trusting, credible client relationships through responsive, high quality client service. This includes responding to daily queries, chairing action driven meetings, and having difficult conversations when necessary
- Monitors themes using our data analytics platforms and use a data driven approach to influencing client and broker behaviour

**Required Qualifications, Capabilities, and Skills**
- The ability to act and communicate with humility, empathy and kindness
- Proven ability to articulate complex concepts in a simple, digestible way to varied audiences
- A very disciplined attitude to operational risk management. Takes pride in doing the ‘simple’ things consistently well
- The ability to work with large data sets to pull trends and provide meaningful feedback to influence client behaviour
- The ability to bring multiple groups together to solve a problem and hold people accountable for their actions

**Preferred Qualifications, Capabilities, and Skills**
- Familiarity with the settlement and mechanics of cash equities, bonds and repos
- Ability to independently automate manual processes using digital automation tools such as Alteryx
- A naturally curious thinker with a hunger to learn and teach others
- An optimistic approach to problem solving. Views problems as opportunities and not roadblocks

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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